**Job Description:**
About careerzynith
At careerzynith, we're passionate about delivering exceptional customer experiences that drive business results. As a leading provider of business process outsourcing, staff augmentation, and IT services, we help our clients take on their CX and DX challenges differently. Our team of experts creates industry-leading solutions that deliver exceptional experiences and drive optimal performance.
Join our Team!
We're seeking experienced full stack customer service representatives to join our remote team at careerzynith. As a customer service representative, you'll be the face of our company, interacting with customers to resolve their issues, sell new products and services, and ensure best-in-class customer experience. If you're a motivated, energetic, and customer-focused individual who thrives in a fast-paced environment, we want to hear from you!
Key Responsibilities:
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position products and processes with customers
- Appropriately escalate customer dissatisfaction with managerial team
- Ensure first call resolution through problem-solving and effective call handling
Essential Qualifications:
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred Qualifications:
- Previous customer service experience in a call center or similar environment
- Experience with CRM software and other customer service tools
- Basic knowledge of sales principles and techniques
- Ability to work in a team environment and collaborate with colleagues
- Ability to adapt to changing priorities and deadlines
What We Offer:
At careerzynith, we believe in recognizing and rewarding our team members' hard work and dedication. Our compensation and benefits packages are designed to be competitive and to grow with you over time. As a full-time customer service representative, you can expect:
- Competitive hourly rate with opportunities for bonuses and incentives
- Paid time off and paid holidays
- Comprehensive medical, dental, and vision coverage
- Retirement savings programs
- Disability insurance
- Life insurance
- Career growth opportunities and training programs
- A fun, engaging work environment with a team-oriented culture
- Casual dress code
How to Apply:
If you're a motivated, customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a brief cover letter, through our careers page. We can't wait to hear from you!
Physical Requirements:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of careerzynith to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Diversity and Equality:
At careerzynith, we believe in embracing differences and promoting diversity and inclusion in all aspects of our business. We are committed to creating a work environment that is free from discrimination, harassment, and retaliation. We welcome applications from diverse candidates and are an equal opportunity employer.
About careerzynith:
careerzynith is a leading provider of business process outsourcing, staff augmentation, and IT services. We help our clients take on their CX and DX challenges differently by creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse team of experts and a commitment to innovation, we're dedicated to helping our clients succeed in a rapidly changing world.
Disclaimer:
The purpose of this job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.