Position Overview
We are seeking a skilled and detail-oriented LMS Administrator to support the Defense Health Agency (DHA) in the administration, maintenance, and optimization of the Joint Knowledge Online (JKO) learning management system. The ideal candidate brings hands-on JKO experience, a solid understanding of federal training requirements, and the ability to collaborate effectively across military and civilian stakeholder teams. Experience working in a federal contracting environment is strongly preferred.
Key Responsibilities
LMS Administration & Course Management
• Serve as the primary administrator for the Joint Knowledge Online (JKO) LMS, managing course uploads, enrollments, learning plans, and system configurations
• Build, publish, and maintain eLearning courses, assessments, and curricula within JKO in accordance with DHA standards
• Manage user accounts, roles, permissions, and organizational hierarchies within the LMS
• Troubleshoot and resolve LMS issues for learners, instructors, and administrators in a timely manner
• Ensure all course content meets Section 508 accessibility requirements and applicable DoD/DHA compliance standards
Reporting & Data Management
• Generate, analyze, and distribute training completion reports, dashboards, and ad hoc data pulls to support DHA leadership and program managers
• Monitor training completion rates and flag non-compliance to appropriate stakeholders
• Maintain accurate learner records and audit trails in accordance with federal records management requirements
• Support data calls and reporting requirements related to mandatory training programs
Stakeholder Support & Collaboration
• Serve as the primary point of contact for LMS-related inquiries from DHA program offices, course owners, and end users
• Collaborate with instructional designers and eLearning developers to ensure seamless content integration into JKO
• Provide training and guidance to course managers and content owners on LMS functionality and best practices
• Coordinate with the JKO help desk and platform administrators on system updates, outages, and technical issues
Quality Assurance & Continuous Improvement
• Conduct regular audits of course content, user data, and system configurations to ensure accuracy and integrity
• Identify opportunities to improve LMS workflows, user experience, and reporting capabilities
• Stay current on JKO platform updates, new features, and DoD eLearning policy changes
• Document LMS processes, standard operating procedures (SOPs), and user guides
Required Qualifications
• 3–5 years of experience administering a learning management system, preferably JKO or another DoD/federal LMS platform
• Demonstrated experience managing user accounts, course content, and reporting within an enterprise LMS environment
• Familiarity with SCORM, xAPI (Tin Can), and AICC standards and how they interact with LMS platforms
• Strong analytical skills with the ability to produce accurate, meaningful training reports from LMS data
• Excellent written and verbal communication skills; ability to convey technical information clearly to non-technical audiences
• Strong attention to detail