Member Retention Lead (FULLY REMOTE NOT-FOR- PROFIT ASSOCIATION)

Company Description About the American Montessori Society  The American Montessori Society (AMS) is the foremost association championing Montessori education, representing a global network of more than  20,000 individual members.  AMS advances quality Montessori practice by setting professional and educational standards, providing learning and leadership development, and convening the community through events like The Montessori Event, one of the largest Montessori gatherings in the world. Through research, advocacy, and collaboration, AMS works to ensure that Montessori education remains a vibrant, equitable, and evidence-informed approach for children and adults across diverse learning environments. standards, professional development, research, and community building. AMS is classified as a 501(c) (3) tax-exempt, nonprofit organization. Reports to: Senior Director of Membership and Professional Development Works Closely With: Marketing, Events and Finance teams Classification: Full-time, Exempt Hourly Rate Range: $60,000- $65,000/year Designation: Remote working in the Eastern Time Zone. Position involves work-related travel in the United States two times per year including the Annual Conference in March of each year and an All Staff retreat in July of each year.  Employee must reside in one of the following states:  Maine, Connecticut, Massachusetts, New Jersey, Pennsylvania, Maryland, Washington DC, Virginia, Georgia, Florida, Alabama, Tennessee, Ohio, Wisconsin and Texas  To Apply: Submit a resume and cover letter detailing why you would be a great fit for this role. Only complete applications will be considered.  Note to the applicant:  Only shortlisted candidates will be contacted for an interview.  No calls please. Must be eligible to work in the United States.     Job Description The Membership Retention Lead plays a key role in supporting member retention, engagement, and overall member experience across the organization. This position combines relationship-building, operational coordination, and data-informed outreach to support renewal efforts for school and individual members. Working closely with teams across the organization, the Membership Retention Lead helps ensure members receive timely support, remain connected to AMS resources and programs, and experience consistent, responsive service throughout the membership lifecycle.  In this role, you will play a vital role in:  Strengthening member retention through proactive outreach, relationship management, and renewal engagement   Supporting a high-quality member experience across membership services, communications, and engagement touchpoints   Managing membership operations related to renewals, invoicing, event registration support, and member records  Key Responsibilities:  Member Retention and Renewal   Partner with the Senior Director to execute and continuously refine renewal outreach strategies for school and individual members, including targeted engagement plans for at-risk members   Lead proactive outreach to members including onboarding check-ins, mid-year touchpoints, and pre-renewal engagement to strengthen member satisfaction, connection, and long-term retention   Monitor renewal activity and member engagement trends, identify retention risks and opportunities, and share insights and recommendations to support retention planning and decision-making  Collaborate with the Senior Director and Marketing team on the development, implementation, and assessment of retention campaigns and member communication strategies   Maintain accurate renewal records, oversee timely processing of renewals, and help identify opportunities to improve renewal processes, workflows, and member experience operations  Member Experience and Engagement  Serve as a primary point of contact for member questions, concerns, and support needs  Monitor shared inboxes and ensure timely, clear, and helpful responses  Identify gaps in member understanding or engagement and recommend improvements  Support engagement initiatives including AMS Connect, Resource Library, and other member benefits  Monitor member interactions and conversations to surface trends, needs, and opportunities for outreach    Membership Operations Support  Process membership applications, renewals, and account updates with accuracy and timeliness  Manage invoicing, payments, and follow-up on outstanding balances i  Maintain accurate member records and documentation within the database  Assist with data tracking and reporting related to retention and engagement  Support continuous improvement of workflows by identifying inefficiencies    Events and Cross-Functional Support  Support membership-related aspects of event registration, including member inquiries, registration support, and reporting  Collaborate with Events and Marketing teams to ensure alignment in member communications and experience  Participate in the execution of the Annual Conference and other events with a focus on member experience    Other Responsibilities  Support special projects as assigned  Contribute to a collaborative, responsive, and member-focused team environment  Qualifications Experience in membership services, customer success, account management, client services, nonprofit engagement, admissions/enrollment, hospitality, or another relationship-focused role   Demonstrated ability to build positive relationships, support retention efforts, and provide high-quality service in a fast-paced environment   Strong written, verbal, and interpersonal communication skills  Ability to manage multiple priorities simultaneously while maintaining strong attention to detail, accuracy, and follow-through   Strong organizational and problem-solving skills with the ability to work independently, take initiative, and identify opportunities for improvement   Experience working with databases, CRM platforms, association management systems, or similar technology tools to maintain records, track activity, and support reporting   Proficiency in Microsoft Office Suite and comfort learning and navigating new technology platforms and systems   Ability to analyze information, identify trends or gaps in member engagement, and recommend solutions that improve member experience and retention   Experience supporting invoicing, payment follow-up, collections, or account reconciliation preferred   Demonstrated ability to communicate effectively with constituents, including a pleasant, friendly, and courteous telephone manner; strong customer service skills; demonstrated ability to maintain records and information in an organized manner  Additional Information AMS has a strong benefit package including Medical, Dental, Vision, 403(b), Life Insurance, Long Term Disability and generous Paid Time Off, Sick Days, Holidays and other time off.  The American Montessori Society is an equal opportunity employer and does not discriminate on the basis of sexual orientation, gender identity or expression, race, color, religion, national origin, sex, age, marital status, disability, veteran status, genetic information, family responsibility, political affiliation or any other status protected by applicable laws. No calls please.