Performance Analyst

Job Description: Title: Performance Analyst  Classification: Non-Exempt  Salary: $48,000-50,000/year   Scope of Position: Support and improve program operations, data integrity, customer flow, compliance monitoring, and reporting capabilities. Ensure contract benchmarks are achieved through accurate data management, performance analysis, quality assurance reviews, and ongoing monitoring of participant files, eligibility documentation, and program outcomes.    Essential Functions  Analyze program operations, performance data, and workflow processes to identify gaps and implement solutions that support contract performance goals  Work with Performance Manager to monitor and evaluate center performance benchmarks, participation trends, retention outcomes, and service delivery metrics  Assist leadership with the preparation of reports, data analysis, monitoring responses, and performance summaries for funding agencies and stakeholders  Support the development and implementation of strategies to improve participation, retention, customer flow, and overall program effectiveness  Communicate compliance concerns, operational updates, and performance trends to leadership and appropriate program staff  Work collaboratively with the Program Lead to conduct quality reviews of WIOA eligibility determinations and ensure consistent compliance oversight  Conduct ongoing quality assurance reviews within CWDS to monitor services, case notes, IEPs/ISSs, activity records, expenditure documentation, and data accuracy  Ensure compliance with ISO auditing procedures, documentation standards, and internal quality assurance processes  Track, monitor, and report compliance findings, corrective actions, audit results, and program performance outcomes  Maintain current knowledge of workforce development regulations, WIOA policies, CWDS requirements, and state and local guidance  Provide technical assistance and guidance to staff regarding documentation standards, eligibility requirements, case file compliance, and data entry expectations  Other opportunities as available     Education and Experience Requirements  Bachelor’s degree or equivalent experience required  Experience in analyzing data  Excellent interpersonal communication skills  Proficient in Microsoft Office applications   Regional travel is required  Able to work fully onsite, fully virtual, or in a hybrid environment  Clean driving record, valid Driver’s License, and reliable vehicle required      Job Ad  Performance Analyst    Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking, and family-owned company where creativity is encouraged? Are you goal driven? Then the Performance Analyst position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.    As a Performance Analyst, you will be responsible for supporting and improving program operations, data capture, customer flow, and reporting capabilities. This role is responsible for ensuring contract benchmarks are achieved through accurate data management, report generation, and performance monitoring. The Performance Analyst will also ensure the accuracy and compliance of all WIOA enrollment documentation and participant records.    Successful Elements  Analyze program operations, performance data, and workflow processes to identify gaps and implement solutions that support contract performance goals  Assist leadership with the preparation of reports, data analysis, monitoring responses, and performance summaries for funding agencies and stakeholders  Support the development and implementation of strategies to improve participation, retention, customer flow, and overall program effectiveness  Conduct ongoing quality assurance reviews within CWDS to monitor services, case notes, IEPs/ISSs, activity records, expenditure documentation, and data accuracy  Ensure compliance with ISO auditing procedures, documentation standards, and internal quality assurance processes  Track, monitor, and report compliance findings, corrective actions, audit results, and program performance outcomes  Maintain current knowledge of workforce development regulations, WIOA policies, CWDS requirements, and state and local guidance  Provide technical assistance and guidance to staff regarding documentation standards, eligibility requirements, case file compliance, and data entry expectations    Education and Experience Requirements  Bachelor’s degree or equivalent experience required  Experience in analyzing data  Excellent interpersonal communication skills  Proficient in Microsoft Office applications   Regional travel is required  Able to work fully onsite, fully virtual, or in a hybrid environment  Clean driving record, valid Driver’s License, and reliable vehicle required      Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support!  EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.