Pharmacy Tech Support Call Center Representative (Work from Home anywhere in the US)

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time position with the employer
- Work remotely from anywhere in the U.S.
- Engage in a diverse corporate culture that values teamwork and inclusiveness
- Chance to assist patients in accessing necessary therapies and support
- Multiple shifts available to accommodate various schedules

What to Expect (Job Responsibilities):
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user's issue and provide first-level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues to the appropriate area
- Recognize operational challenges and suggest recommendations to management
- Work 40 hours per week under moderate supervision

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bi-lingual (English/Spanish) is a plus

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