Principal Product Manager – Sales and Customer Success Platforms

Job Description: • Foster and build a fun, diverse, and inclusive culture that reflects Yelp’s values. • Set and articulate the vision, especially around AI by defining, championing, and evangelizing the future direction. • Drive strategy and execution through creating a roadmap, breaking down the vision into actionable steps, and delivering across 5+ engineering teams. • Deliver tangible impact executing with urgency, ensuring we innovate rapidly and exceeding business goals. • Ensure cross-functional alignment while engaging with SVPs of Sales/CS, Revenue Operations leaders, and engineering heads to align priorities and accelerate progress. • Communicate with executive leadership providing monthly updates and insights to C-suite on vision, strategy, and progress. • Champion internal workflow excellence by identifying and solving pain points for sales and CS teams with transformative tooling. • Pilot and scale AI-powered solutions including design, test, and roll out successful pilots with go-to-market teams. Requirements: • A Bachelor’s Degree or an equivalent work experience is required. • Visionary leadership and ability to set ambitious strategies and inspire teams around a bold, disruptive vision. • Executive savvy specifically skilled at influencing and aligning with senior leaders to solve complex, high-impact problems. • Deep AI fluency, understanding of the latest in AI, voice, and chat automation for both internal tools and customer interactions. • Build-or-buy judgment to know when to develop in-house versus leverage external solutions to move at speed and scale. • Exceptional communication and ability to synthesize complex ideas into clear, actionable insights especially comfortable presenting to SVP and C-level. • Strong technical partnership to work closely with engineering leads to define platform roadmap, ensure stability, and scale solutions. • Track record of delivering high-impact outcomes and experience running fast, multi-team initiatives in complex organizations. Benefits: • restricted stock units • benefits