The intern supports the Payroll Product team in managing day-to-day sustain and operational activities. The role provides exposure to IT service management, payroll systems, and global operations, while contributing to performance tracking, reporting, and coordination tasks.
Key Accountabilities (Adjusted to Intern Seniority)
1. Support to Product Performance Monitoring
Assist in collecting and consolidating support performance data
Support identification of recurring issues and trends for team review
Help prepare KPI dashboards and reports for governance meetings
Contribute to documentation of performance insights
2. Support to IT Run Operations
Monitor ticket queues and support basic prioritization activities under guidance
Assist in tracking SLA compliance and backlog evolution
Help maintain visibility of operational status across support teams
3. Operational Support & Coordination
Participate in Daily/Weekly Operational Reviews (DORs/Wors) and capture meeting outputs
Support preparation of Monthly Operational Review (MOR) materials
Assist in tracking action items and follow-up activities
4. Vendor & Stakeholder Interaction (Exposure Role)
Support communication with vendors under supervision
Assist in collecting updates on ongoing issues and improvements
Gain exposure to global stakeholder management
5. Knowledge & Continuous Improvement
Support creation and updates of knowledge articles
Assist in documentation of processes and best practices
Contribute to improvement initiatives driven by the team
Key Requirements
Education
Bachelor’s degree (in progress or recently completed), preferably in IT, Engineering, Business, or related field
Skills
Strong interest in IT systems, operations, or payroll domain
Analytical mindset and attention to detail
Basic understanding of Excel / reporting tools
Good communication skills in English
Ability to work in a structured and collaborative environment
Behavioral Competencies
Proactive and eager to learn
Team-oriented with strong collaboration skills
Organized and detail-oriented
Adaptable and comfortable working in a global environment
Working Environment
Global IT HR Payroll product organization
Interaction with international teams and vendors
Exposure to enterprise tools and IT service management processes
Learning Outcomes (Important for Internship Position)
Understanding of SAP Payroll ecosystem and IT operations
Exposure to KPI management and performance reporting
Experience working with global teams and vendors
Development of analytical, coordination, and communication skills
What we offer:
Employment contract through an external agency
Flexible working model: remote work and flexible working hours
Opportunity to build professional experience in an international FMCG company with the highest standards
Independence in handling responsible tasks in a dynamic environment
Work atmosphere based on respect, professionalism, and kindness
Tailored career development path aligned with your aspirations and opportunities within the company