Referral Coordinator (Therapy)
Referral intake & patient scheduling | Therapy | $18-24/ hr
Key responsibilities
Receive and enter referrals from MedSender and other referral sources and enter into Atlas customized platform
Triage and tag service type — therapy, med mgmt, psych testing
Contact patients same day — confirm service interest and insurance
Match patient to correct provider based on insurance, location, availability
Schedule appointments for therapy and medication management
Manage 3-attempt follow-up queue over 2 weeks for unreached patients
Field inbound callbacks from Therarep queue same business day
Discharge patients after 3 failed contact attempts and notify referring practitioner
Required qualifications
Associate's or bachelor's degree in health sciences, psychology, or related field
Clinical literacy — familiarity with mental health service types and terminology
1+ year experience in medical or behavioral health administrative role
Strong phone communication and patient-facing skills
HIPAA knowledge and compliance awareness
Preferred qualifications
Experience as a Behavioral Health Technician (BHT) or medical scheduler
Familiarity with MedSender, Square, or similar platforms
Experience in multi-department or multi-location practice
Bilingual a plus