Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job Description
The Relationship Manager will collaborate to maintain and expand business relationships, conduct and support retention, client satisfaction and development activities within an assigned account territory for Experian's Employer Services.
Responsibilities:
Develop relationships with client by researching and understanding business needs, responding to client requests, and being the liaison between the client and internal departments.
Create and maintain strategic account plans for top clients within portfolio
Support the renewal of existing business with the Client Development Executive.
Responsible for client retention activities and ongoing satisfaction.
Generate client advocacy that can be used in the market
Marshal resources to ensure client satisfaction and pass along voice of client to promote innovation
Maintain and expand relationships within client network across various buyer personas
Gather data and insights regarding usage to demonstrate business impact and value; ensure usage at projected levels.
Lead client briefings, quarterly business reviews and executive summaries
Collaborate with Customer Success team for data quality best practices and address gaps/opportunities
Inform and educate clients on new and existing projects/products
Create and refer leads to Client Development Executive
You will report to the Sr. Director of Relationship Management
Qualifications
Bachelor's degree or equivalent experience
3+ years complex relationship management related experience
Experience in Experian Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA)
Experience with consultative sales, customer service and project management
Ability to travel
Additional Information
Benefits/Perks:
Great compensation package including uncapped commission]
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
Employee Status: Regular
Pay Range: $68,000 - $112,000
Role Type: Home
Job Posting - Salary Range: See Pay Range
Department: Sales & Business Development
Flexible Time Off: 15 Days
Schedule: Full Time
Shift: Day Shift
Compensation: USD 68000 - USD 112000 - yearly