Note: The job is a remote job and is open to candidates in USA. Zurich North America is a leading multi-line insurer serving customers in global and local markets. They are seeking confident and self-motivated Customer Care Professionals to join their Claims Call Center team, responsible for processing claims inquiries and providing excellent customer service. The role includes a comprehensive training program and offers opportunities for growth and career mobility.
Responsibilities
- Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner
- Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers
- Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently
- Provide feedback and recommendations to the team to improve the quality of customer care
- Follow procedures to ensure adherence to the company’s risk and compliance policies
Skills
- High School Diploma or Equivalent
- +6 months Customer Service experience
- Data entry experience
- Designated workspace free from noise and other distractions
- Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down
- 6 months call center experience
- Strong data entry skills and the ability to type 32 WPM or more
- Demonstrated proficiency in Windows based operating systems and Microsoft office
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Strong comprehension skills, professional demeanor
- Solid oral & written communication skills
- Demonstrated strong attention to detail and solid problem-solving skills
- Insurance knowledge preferred
Benefits
- Annual Merit Increase & Bonus Opportunity
- Opportunity Potential for Overtime Pay
- Amazing PTO
- 401K Match
- Career mobility
- Medical, Vision & Dental
- Short-term incentive bonus eligibility set at 5%
Company Overview
Zurich American Insurance is an international commercial property-casualty insurance provider. It is a sub-organization of Zurich Insurance Group. It was founded in 2016, and is headquartered in Schaumburg, Illinois, USA, with a workforce of 5001-10000 employees. Its website is https://www.zurichna.com.