Note: The job is a remote job and is open to candidates in USA. Seneca Holdings is seeking a detail-oriented and customer-focused Government Travel Consultant to support federal agencies with professional travel services. This role ensures travel arrangements meet government standards while delivering exceptional service, with comprehensive training provided.
Responsibilities
- Secure air, car and hotel accommodations for contracted government agencies
- Ensure that all aspects of booked travel (domestic and international) adhere to all government travel regulations, and validate that a high quality of accommodation and transportation is secured
- Ensure all queues are maintained throughout the day
- Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification
- Provide updates, as necessary, to client agencies to ensure their full awareness of information and status relating to the pending travel
- Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies
- Maintain a professional customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency
- Weekend work is required in this role
Skills
- High School Diploma or GED, with some post-high school education
- Travel industry experience
- Proactive approach to systems and processes
- Working knowledge of WorldSpan and SABRE GDS
- Written and verbal communication skills
- Customer service skills
- Positive attitude
Company Overview
Seneca Holdings is the investment arm of the Seneca Nation of Indians, and has unique sovereign advantages that help to create value. It was founded in 2009, and is headquartered in Phoenix, Arizona, USA, with a workforce of 501-1000 employees. Its website is http://www.senecaholdings.com.