[Remote] NationalLink Reviewer, Quality Assurance

Note: The job is a remote job and is open to candidates in USA. ServiceLink is seeking a NationalLink Reviewer for Quality Assurance. The role involves performing administrative reviews of valuation products in compliance with regulatory and industry standards, while ensuring timely resolution of client issues. Responsibilities • Ensure that all steps of the QA Valuation process are completed accurately and within the required SLA (Service Level Agreement) timeframes • Meet personal and departmental productivity and quality goals/metrics • Interpret and implement Quality Assurance policies and procedures for Valuation products • Apply knowledge of appraisal industry guidelines as products so that valuation quality meets defined standards • Gain necessary documentation from the Appraisal vendor to ensure supportable and accurate valuation reporting • Maintain compliance with State and Industry regulations including Appraisal Independence • Monitor, track and consistently respond to client and vendor inquiries • Ensure appropriate escalation paths are followed • Communicate daily with QA Team Lead and Appraisal Operations Director on department operation protocols • Attend departmental meetings as required • Maintain a positive, professional business relationship with vendors, clients and internal staff • All other duties as assigned Skills • Bachelor's or Associate's Degree from an accredited institute • Attention to detail • Strong customer service and communication skills • Ability to read operational reports and workflows • Knowledge of personal computer operation, including use of Microsoft Outlook, Word and Excel • Prior experience as a mortgage underwriter or experience with Valuations/appraisal administrative review strongly preferred • Good working knowledge of standard appraisal practices and procedures including USPAP strongly preferred • Knowledge of valuations office processes, procedures and technology Company Overview • ServiceLink offers asset management, insurance, and mortgage loan services. It is a sub-organization of Fidelity National Financial. It was founded in 1967, and is headquartered in Coraopolis, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://www.svclnk.com. Company H1B Sponsorship • ServiceLink has a track record of offering H1B sponsorships, with 1 in 2026, 17 in 2025, 13 in 2024, 13 in 2023, 2 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.