Note: The job is a remote job and is open to candidates in USA. Convergint is looking for a full-time, enthusiastic Program Manager to join their amazing culture. In this role, you will be responsible for managing programs for global accounts, ensuring customer satisfaction, financial performance, and account growth through effective communication and operational excellence.
Responsibilities
- Acts as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities
- Learns the client’s business by building strong relationships with key stakeholders, seeking to understand their structure and strategies. Translates the contributors of a successful partnership back to essential Convergint colleagues
- Deploys standard processes and tools to achieve internal efficiencies. Drives consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries
- Documents and maintains the specifics for working with the customer in a dynamic, co-authored playbook
- Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations
- Manages, oversees, and coordinates all operational aspects of enterprise customer engagements for specific accounts. Enforces program governance and the expectations of the customer with regional/national/global teams and partners, so Convergint can be 'our customer’s best service provider'
- Serves as an advocate and liaison between the customer, colleagues, and partners. Engages additional resources and solutions to solve customer challenges, building confidence in Convergint as a trusted advisor
- Introduces new service offerings and additional geographic support capabilities, while scaling the program to better manage the customer’s needs
- Delivers internal and customer facing business reviews on a consistent basis
- Connects professional services with the client’s technical teams, to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management
- Demonstrates value through an understanding of technologies and services, supporting the sales teams to introduce innovative solutions to our customers
- Maintains accountability for overall customer satisfaction and continuous improvement. Regularly seeks feedback to identify areas with issues and challenges. Clears roadblocks to ensure expectations and contractual requirements are met. Elevates issues by engaging leadership in an effective and timely manner
- Monitors financial performance of accounts. Compiles reporting and performs data analysis to track overall business activities, trends, and anomalies to support business recommendations
- Demonstrates leadership through mentoring, coaching and development of local/distributed colleagues. May manage direct reports
- Performs other duties and responsibilities as requested or required
Skills
- Bachelor's degree in Engineering or related field, trade school or equivalent experience
- 5 years of operations or project management experience required
- Excellent organizational skills related to program/project management
- Broad based industry and market knowledge of network and low voltage building systems
- Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio, and Project
- Experience with Smartsheet and other workflow management tools
- Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization
- Fundamental financial competencies
- Conflict management competence with the ability to resolve differences
- Experience with contract negotiation and administration
- Strong work ethic with personal motivation to function individually and part of a team
- Ability to create internal and external organizational alignment through relationships, communicating vision and team building
- Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual
- Leadership competencies to serve as a role model while guiding, developing, and mentoring others within the organization
- Strategic thinker with analytical problem-solving aptitude and techniques
- Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries
- Must have valid driver's license
- Project Management Institute (PMI) certification desirable
- Professional experience in 1 or more of the following industries preferred: electronic security, fire alarm & life safety or building automation
- Previous leadership experience is desired
Benefits
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
Company Overview
Company H1B Sponsorship