Note: The job is a remote job and is open to candidates in USA. Conduent is a global organization that provides mission-critical services and solutions. They are seeking a Remote Customer Service Representative to support customers through phone and digital channels by resolving inquiries and delivering a high-quality customer experience.
Responsibilities
- Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Skills
- Ability to multitask and navigate computer systems effectively
- Reliable internet connection and distraction-free remote workspace
- Ability to work with people from diverse backgrounds
- Effective communication and active listening skills
- High School diploma or GED
- Background and drug screening are required
- 1-2 years of previous call center or customer service experience
Benefits
- Work from home – equipment provided
- Paid training to set you up for success
- Career growth opportunities and internal mobility
- Supportive, inclusive culture focused on belonging and development
- Benefits from day one
- Our paid training program will teach you all the skills needed to allow you to become successful in your role
- We also offer a full benefits package, so you’ll be able to thrive both personally and professionally
- Bonus or incentive
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Company Overview
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is https://www.conduent.com/.