Note: The job is a remote job and is open to candidates in USA. Berlin-Wheeler, Inc. is seeking a Remote Customer Service Representative to assist members across the United States with scheduling transportation to medical appointments. This full-time remote role involves answering inbound calls, managing transportation requests, and ensuring a positive customer experience.
Responsibilities
- Answer inbound customer service calls professionally and courteously
- Schedule, update, and confirm transportation requests for medical appointments
- Assist members with ride changes, cancellations, and general questions
- Verify trip information and eligibility using company systems
- Communicate with transportation providers and healthcare facilities as needed
- Accurately document customer interactions and trip details
- Resolve concerns while maintaining a positive customer experience
- Follow company policies and quality standards
- Meet performance expectations for attendance, accuracy, and customer service
Skills
- Must currently reside in Kansas
- High school diploma or GED
- Ability to work remotely from a secure and distraction-free home office
- Strong verbal communication and active listening skills
- Basic computer skills and ability to navigate multiple applications simultaneously
- Reliable internet connection
- Professional and dependable work habits
- Customer service experience
- Call center experience
- Healthcare, transportation, scheduling, or member services experience
- Experience handling a high volume of inbound calls
Benefits
- Paid Training
- Supportive Team Environment
- Purpose-Driven Work That Helps Others
- Opportunities for Growth and Advancement
- Consistent Full-Time Schedule
- Health Benefit Options After 30 Days of Full-Time Employment; major medical, minimal essential coverage, dental, vision, and more
Company Overview
Our company, Berlin-Wheeler, Inc., was established in 1951 to provide collection services primarily for medical, dental, and hospital clients. It was founded in 1951, and is headquartered in Topeka, Kansas, USA, with a workforce of 201-500 employees. Its website is https://www.berlinwheeler.com.