Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.
We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.
Position Overview
The Revenue & Billing Specialist will lead and optimize customer billing and revenue coordination processes across a multi-business-unit environment. This role is heavily focused on revenue accuracy, billing operations, order-to-cash process management, recurring revenue reconciliation, and cross-functional coordination between finance, sales, operations, and customer-facing teams.
The ideal candidate brings experience managing complex billing operations, coordinating with accounting and finance teams, overseeing usage-based and recurring revenue models, and improving operational processes tied to invoicing and revenue recognition. This individual will serve as a key operational partner in optimizing our revenue infrastructure to supports growth, operational accuracy, and customer satisfaction.
Key Responsibilities
Revenue Coordination & Billing Operations
Partner with Cordance accounting and revenue teams to ensure invoices are generated accurately and delivered to the correct customer contacts
Identify and resolve billing discrepancies, invoicing errors, and customer account issues in collaboration with accounting and customer-facing teams
Coordinate purchase order (PO) collection, validation, and acceptance processes to support timely invoicing and revenue collection
ARR & Revenue Reporting Management
Lead monthly ARR and revenue review processes across consolidated business units
Analyze revenue reporting discrepancies, data inconsistencies, and long-standing reconciliation issues impacting reporting accuracy
Partner with finance and accounting teams to improve revenue visibility, forecasting accuracy, and reporting consistency
Support leadership with operational analysis related to recurring revenue performance and billing trends
Usage-Based Billing Management
Manage GMV and usage-based billing processes to ensure accurate customer billing and revenue reporting
Oversee monthly billing file generation and validation processes for upload into NetSuite and other financial systems
Coordinate with accounting teams to ensure usage-based pricing is invoiced accurately and on schedule
Manage third-party vendor relationships including credit card residual payments, vendor commissions, and other usage-based revenue programs
Monitor vendor payment structures, reconciliation processes, and commission reporting to ensure operational accuracy
Quote-to-Cash (QTC) Process Management
In partnership with Cordance, maintain and update SKU structures, product descriptions, and pricing details within order management systems
Serve as the primary operational point of contact for Quote-to-Cash (QTC) processes across Commerce-linked business units
Streamline hardware SKU management and improve standardization across ordering and billing workflows
Develop use case documentation and operational guidance for sales teams to ensure accurate SKU selection and order creation
Collaborate cross-functionally to improve order accuracy, billing efficiency, and operational scalability throughout the customer lifecycle
Order Administration & Cross-Functional Coordination
Oversee order administration processes related to customer expansion orders for software and hardware solutions
Partner closely with the Operations Manager to coordinate operational execution for RMAs, replacement hardware, and supply fulfillment
Ensure operational handoffs between sales, billing, accounting, and fulfillment teams are accurate and efficient
Support customers and internal teams with billing inquiries, order-related escalations, and operational issue resolution
Required Qualifications
5+ years of experience in billing operations, revenue operations, finance operations, or order-to-cash management
Experience coordinating invoicing, purchase orders, and customer billing processes in a multi-entity or multi-business-unit environment
Strong understanding of recurring revenue models, ARR tracking, and usage-based billing operations
Hands-on experience working with ERP, accounting, or billing systems such as NetSuite or similar platforms
Experience managing SKU structures, pricing configurations, and operational order workflows
Strong analytical, organizational, and problem-solving skills with attention to operational and financial accuracy
Ability to manage multiple operational initiatives and cross-functional dependencies simultaneously
Excellent communication and stakeholder management skills across finance, sales, operations, and customer-facing teams
Preferred Qualifications
Experience in SaaS, technology, hardware, ecommerce, or payments-related industries
Familiarity with Quote-to-Cash (QTC) and Order-to-Cash operational frameworks
Experience supporting usage-based pricing or transaction-based billing models
Experience working with third-party vendors, commissions, and revenue-sharing programs
Knowledge of financial reporting processes and operational revenue reconciliation
Work Environment
Fully remote role with regular interaction with accounting, finance, sales, customer success, and operations teams
Occasional travel for team collaboration or operational planning sessions may be required
Fast-paced operational environment focused on scalability, process improvement, and execution
Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.
Why Join Us?
At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
Health and Wellness:
Comprehensive Health Coverage: Coverage begins on your first day of employment.
Retirement Savings:
401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
Paid Time Off:
Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
Parental Leave:
12 weeks paid leave for all employees.
Remote Work Support:
Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
Holidays:
Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.
Join us and be part of a company that values your contributions and well-being from day one!
EEOC & ADA Statement:
Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.
Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Final candidate must be able to pass a background check.
To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/