About Geonexus:For more than 16 years, Geonexus has built integration platforms that connect Esri ArcGIS with the enterprise systems utilities and other asset intensive organizations depend on. Our flagship product, Geonexus Integration Platform (GIP), synchronizes data between GIS and systems such as SAP, Maximo, Oracle, CIS, OMS, and ADMS to support mission critical operations across utilities, pipelines, transportation, facilities, and government. We are now scaling our Platform Enablement and Support (PE&S) organization to support both GIP and our next generation cloud native platform, GIC.
The Role:You’ll lead onboarding, implementation, and enablement activities for customers and partners deploying Geonexus integration platforms, including GIP and our next generation cloud native platform, GIC. You’ll work directly with utility GIS, IT, and operations teams while partnering closely with Engineering, Product Management, customers, and system integration partners to support successful deployments and operational adoption. This role is central to enabling customers and partners to successfully implement, operate, and scale Geonexus integration platforms within mission critical utility and infrastructure environments.
What You'll Do:Customer and Partner Enablement (roughly 60% of your time)
Lead customer and partner onboarding activities for new and existing Geonexus deployments, from kickoff through go live
Facilitate technical and functional workshops with customer, partner, GIS, IT, and operations teams
Configure integrations between ArcGIS and enterprise systems such as SAP, Maximo, Oracle, CIS, OMS, ADMS, and related platforms
Support both direct customer implementations and partner led deployment activities
Guide customers and partners through testing, cutover, adoption, and operational readiness
Deliver administrator and user training sessions for customers and implementation partners
Advise customers and partners on implementation patterns, configuration strategies, and operational best practices
Technical Troubleshooting and Integration Support
Diagnose integration issues across APIs, authentication, networking, permissions, and connectivity
Analyze data mappings, synchronization workflows, and integration logic to resolve customer-reported issues
Investigate performance, system behavior, and data-quality problems in production environments
Work through logs, XML, SQL queries, and configuration files to identify root causes
Partner with Engineering on defect resolution and product improvements
Operational Excellence and Enablement
Contribute to onboarding playbooks, troubleshooting guides, and knowledge base content
Train and mentor implementation and support team members
Support partner enablement and certification initiatives as we grow our delivery ecosystem
What Success Looks Like:In your first six months, you'll own onboarding for new customer implementations and become the technical point of contact for a portfolio of accounts. By twelve months, you'll have contributed materially to our implementation playbooks and helped define how partners get certified on the platform.
Required Qualifications:5+ years implementing enterprise software, GIS, or integration platforms
Strong hands-on experience with Esri ArcGIS Enterprise, ArcGIS Pro, geodatabases, and web services
Direct experience integrating ArcGIS with enterprise systems (SAP, Maximo, Oracle, CIS, OMS, ADMS, or similar)
Strong SQL and comfort troubleshooting across APIs, REST services, authentication, and networking
Track record working directly with utility GIS, IT, or operations teams
Clear technical communication with both engineers and business stakeholders
Ability to manage multiple customer engagements simultaneously
Preferred Qualifications:ArcGIS Utility Network experience
Background in iPaaS, middleware, ESB, or event-driven integration patterns
Experience delivering customer training or technical workshops
Familiarity with Jira, Zoho, and Microsoft 365
Cloud platform and SaaS implementation experience
Compensation and Benefits:Base salary: $110,000–$145,000, based on experience
Annual bonus tied to team and company performance
Medical, dental, and vision coverage
401(k) with 3% company contribution
Unlimited PTO and paid holidays
Remote-friendly, with occasional travel (typically under 25%) for customer go-lives, workshops, and industry events
Geonexus is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.