Service Delivery Manager

Overview As a Service Delivery Manager you will support and drive success of individual team members and leading a collaborative approach to achieve group goals. The Service Delivery Manager will help build out a team of Professional Services & Implementations experts to help expand our business within the property & casualty insurance space or risk management, GRC, EHC and/or healthcare software industries.   Starting base pay for this role is between $125,000 and $160,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states). Responsibilities Coordinates assignment of colleagues to implementation projects and ongoing support accounts Manages individual team member workloads Intervenes and maintains contact in difficult client situations to drive projects to a successful conclusion Accountable for meeting profitability and efficiency standards for client delivery Ensures that all team members records hours worked in accordance with Origami's time entry policy Ensures team members have the necessary tools, knowledge, skills to execute upon assigned deliverables Maintains service team assignments in Salesforce Accountable for ongoing quality of the data that drives service team metrics and for senior management reporting Leverages Origami standard configuration where possible and follows established best practices and industry standards when designing, configuring, and consulting on solutions Identifies potential scope creep / out-of-scope work and escalates to Project Manager Identifies potential expanded sales opportunities and notifies / coordinates with account management team on pursuing Records hours worked in accordance with Origami's time entry policy Facilitates the execution of strategic and tactical initiatives throughout the year Provides innovative ideas for ongoing improvement and evolution of the service model Identifies and coordinates additional trainings opportunities for team members Responsible for daily performance management of team members Completes team member performance evaluations and manages the performance review and compensation process for their team members Provides coaching and oversight of each team member to ensure productivity and quality Acts as a mentor to less experienced Origami colleagues Assists with the training and onboarding of new Origami colleagues Qualifications Bachelor’s Degree in a business or technical field JavaScript, XML, SQL preferred 5+ years of previous client facing experience in a professional services environment 2+ years of people leadership experience in a professional services environment Insurance Claims, Billing and Policy or RMIS, GRC, EHS, and/or Healthcare software industry Benefits Medical and Dental coverage available for employees, dependents, domestic partners, and spouses Paid Time Off – Flexible options plus 10 paid company holidays where available** All full-time positions are hybrid, with many eligible to be completely remote Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance Generous family leave options—including adoption and foster care placements Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account Retirement Savings – 401(k) with company match up to 4% Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications Education Assistance Program – to help colleagues pursue industry/role-specific certifications Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage **Flexible PTO not available in California or the UK Who We Are Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management.   Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results.   A singular focus on client success underlies Origami’s approach to developing, implementing, and supporting our award-winning software solutions.    Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.   Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email [email protected].