Service Operations Supply Chain Lead

Job Description: • Source, quote, and purchase service parts, repair components, and consumables for deployed HVAC and mechanical systems • Identify and qualify alternate sources to mitigate lead-time or obsolescence risks • Negotiate pricing, terms, and delivery schedules to achieve cost-effective and reliable supply • Manage escalations for urgent repair or warranty parts • Partner with service technicians, operations managers, and logistics teams to anticipate field part requirements • Track and ensure on-time delivery of parts to service locations • Maintain proactive communication regarding part status, backorders, and risk mitigation • Coordinate with logistics for expedited shipments and emergency repairs • Maintain accurate supplier and pricing records, preferred vendor lists, and lead-time databases • Evaluate supplier performance on responsiveness, quality, and delivery metrics • Collaborate with strategic sourcing teams on supplier consolidation and process improvements • Utilize ERP and reporting tools to monitor open orders and spend by category • Support KPI tracking and reporting for service materials • Lead initiatives that improve supply reliability, reduce cost, and enhance data integrity • Own the preparation and execution of technical proposals, selections and submittals for customers, ensuring accuracy while minimizing time to delivery • Work closely with the engineering and the product management team for future product development to tailor standard and custom cooling solutions leading with a customer first approach • Lead the standards and industry trends and developments in data center cooling technology by participating in all relevant governing bodies (i.e. OCP, AHRI etc.) • Own the technical performance and maintenance of selection software for all equipment • Build and maintain strong relationships with customers, ensuring customer satisfaction and continued repeat business • Support technically to achieve sales targets and contribute to the overall growth and success of the company Requirements: • Bachelor’s Degree in Supply Chain Management, Business, or related field • 5 years of experience in sourcing or supply chain roles supporting field service, aftermarket, or repair operations • Proven experience sourcing HVAC, mechanical, or electrical components • Proficiency with ERP/MRP systems and Microsoft Excel • Strong negotiation, communication, and organizational skills • High sense of urgency and accountability supporting field operations Benefits: • Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions • Making NexGen Products - Cooling the World’s Ever Expanding Data Centers • Airconditioned work environment • Benefits start day one • 401K match • First year, 4 weeks’ vacation (accrued)