Deliver Solutions. Drive Adoption. Create Impact.
At Forwood, our mission is simple and powerful: eradicate workplace fatalities.
We partner with some of the world’s largest organisations in high-risk industries to deliver Critical Risk Management solutions that save lives. We’re looking for a client-facing Solution Expert to support implementation, migration, configuration, and adoption of Forwood solutions across Europe.
This is a hands-on solution delivery role for someone who enjoys working directly with clients, solving problems, facilitating workshops, and helping customers realise measurable safety and operational outcomes.
What You’ll Be Responsible For:
You will support client onboarding, implementation, configuration, training, and adoption across our solutions (CRM+, Risk+, Compliance+, Safety+, and Forwood One) and help existing customers transition or upgrade.
You will:
Lead discovery workshops to understand client requirements, workflows, critical risks, and success criteria
Configure and validate solutions aligned to client needs and best practice
Support testing, go-live, training, hyper-care, and post-go-live stabilisation
Facilitate client workshops, training sessions, and solution reviews
Manage client expectations and represent Forwood professionally
Supporting upgrade readiness, planning, configuration, testing, and validation
Assisting with cutover, go-live, and hypercare phase
Helping clients understand new workflows, configuration, and adoption requirements
Identifying risks early and working cross-functionally to resolve them
Translate client needs into scalable solution approaches
Capture feedback, usability issues, and product gaps
Contribute to playbooks, enablement content, and implementation frameworks
Improve onboarding, migration, and adoption processes
What We’re Looking For:
Experience in SaaS, consulting, onboarding, Customer Success, or technical client delivery
Strong client-facing communication, facilitation, and stakeholder management skills
Ability to translate business requirements into practical configuration and solution design
Experience in implementations, upgrades, testing, training, go-live, or adoption activities
Strong analytical thinking and problem-solving skills
Confidence working with both technical and non-technical stakeholders
Understanding of SaaS platforms, change management, and client enablement
Bonus If You Have
Experience in safety, risk, compliance, mining, energy, construction, or heavy industry
Knowledge of Critical Risk Management, critical risks, and critical controls
Experience delivering training, workshops, or enablement programs
Familiarity with Customer Relationship Systems or Client Success platforms
Experience supporting enterprise SaaS migrations or transformation programs
Multi-lingual Skills- specifically additional European language skills such as Spanish, German, or Italian.
Who Will Thrive In This Role
You are proactive, solutions-oriented, organised, accountable, and comfortable working directly with enterprise clients.
You can balance technical detail with business outcomes, facilitate confident conversations, and work collaboratively across teams.
You care deeply about helping clients succeed - and you’re willing to roll up your sleeves to achieve it.
Why Join Forwood?
Help deliver technology that improves safety outcomes globally
Work with leading organisations in high-risk industries
Join a purpose-driven SaaS company with strong growth momentum
Work at the intersection of technology, safety, and operational excellence
Contribute directly to product evolution and client success outcomes