About careerzynith – Pioneering Threat Intelligence and Software Supply Chain Security
careerzynith is a global leader in threat intelligence and software supply chain security, delivering the world’s most extensive repository of threat data to protect software development pipelines and power advanced security solutions. In an era where high‑profile supply‑chain incidents have reshaped the security landscape, careerzynith equips Fortune 500 enterprises and the most sophisticated cybersecurity teams with the speed, depth, and intelligence needed to stay ahead of emerging threats.
Founded in 2009, careerzynith has grown from a niche security startup into a trusted partner for the world’s largest organizations across banking, technology, insurance, and many other critical sectors. Our innovative platform combines rapid software package analysis with actionable intelligence, enabling customers to mitigate risk, accelerate remediation, and achieve measurable business outcomes.
Our mission is to transform complex security data into clear, strategic value for our customers. We do this by fostering a culture of continuous innovation, collaboration, and relentless focus on customer success. If you thrive in a fast‑moving, mission‑driven environment and want to help shape the future of enterprise security, careerzynith is the place to make an impact.
Role Overview – Customer Success Manager
careerzynith is seeking a seasoned Customer Success Manager who excels at the intersection of customer engagement, business value, and strategic growth. In this role, you will act as a trusted advisor to a portfolio of high‑value accounts, ensuring that technical progress aligns with customer priorities, value is consistently delivered, and each account is positioned for long‑term success.
The Customer Success Management team at careerzynith owns the post‑sale business relationship. We focus on executive alignment, success planning, and outcome realization—working cross‑functionally with Sales, Renewals, and Customer Success Engineering to guarantee that customer goals are met and growth opportunities are uncovered.
While this position does not require deep technical hands‑on work, a solid understanding of cybersecurity challenges, common enterprise architectures, and industry terminology is essential for engaging technical stakeholders and guiding value realization.
Key Responsibilities
- Strategic Partnership: Serve as the primary business partner for a portfolio of customers, owning the post‑sale relationship and driving executive engagement.
- Stakeholder Management: Build and maintain strong relationships with key stakeholders across business, security, and procurement functions.
- Success Planning: Develop and maintain structured Customer Success Plans that align customer goals to careerzynith capabilities and define clear KPIs for value realization.
- Quarterly Business Reviews (QBRs): Lead QBRs that connect product adoption and technical outcomes to measurable business impact and ROI.
- Cross‑Team Collaboration: Partner closely with Customer Success Engineers to ensure technical delivery is mapped to customer objectives and progresses toward defined success milestones.
- Renewal & Expansion: Monitor renewal timelines, identify expansion opportunities, and collaborate with Sales and Renewals to develop strategies for account growth and risk mitigation.
- Proactive Issue Management: Identify customer challenges or changes in priorities early and take decisive action to maintain alignment and satisfaction.
- Customer Advocacy: Advocate internally for customer needs, providing feedback to Product, Marketing, and Sales to influence roadmap and messaging.
- Data‑Driven Forecasting: Maintain accurate account health data and forecast renewal likelihood using internal tools and CRM platforms.
- Industry Insight: Stay informed on industry trends, customer use cases, and evolving risk factors that impact strategic engagement.
Essential Qualifications
- 5‑6 years of experience in Customer Success, Account Management, or a client‑facing role within a B2B SaaS or cybersecurity environment.
- Proven ability to build and manage relationships with executive stakeholders and cross‑functional customer teams.
- Strong understanding of how to connect product usage and technical success to broader business outcomes.
- Experience managing a portfolio of accounts with structured success planning, QBRs, and renewal forecasting.
- Excellent communication, presentation, and facilitation skills, with the ability to lead executive conversations.
- Familiarity with Customer Success platforms (e.g., Gainsight, PlanHat) and CRM systems (e.g., Salesforce).
- Comfortable working collaboratively across Sales, Technical, and Product teams to drive customer outcomes.
- Analytical mindset with the ability to interpret customer data, identify trends, and act on risks or opportunities.
- Self‑motivated, organized, detail‑oriented, and proactive in engagement.
- Willingness to travel occasionally for strategic customer meetings or business reviews.
Preferred Qualifications & Additional Skills
- Background in cybersecurity, software supply‑chain risk, or related technical domains.
- Experience with enterprise security architectures, such as SIEM, SOAR, and vulnerability management tools.
- Track record of driving upsell or cross‑sell revenue within existing accounts.
- Certification in Customer Success (e.g., SuccessHACKER) or relevant industry credentials.
- Ability to translate complex technical concepts into clear business value for non‑technical executives.
- Fluency in data visualization tools to create compelling success dashboards.
Why careerzynith? – Culture, Growth, and Benefits
At careerzynith, we believe that people are our greatest asset. Our culture is built on collaboration, curiosity, and a relentless focus on delivering value to our customers. You will join a diverse, inclusive team that celebrates innovation and encourages continuous learning.
Career Development & Learning
- Access to a comprehensive online learning platform for professional development across a wide range of courses.
- Mentorship programs that pair you with senior leaders to accelerate your growth.
- Opportunities to present at internal and external industry events, positioning you as a thought leader.
- Clear career pathways toward senior Customer Success leadership, product management, or strategic account roles.
Work Environment
- Hybrid or fully remote work options, with a flexible stipend to cover internet and phone expenses.
- Quarterly three‑day wellness weekends designed to recharge and foster team bonding.
- Collaborative virtual workspaces that enable real‑time interaction with global teammates.
- Inclusive policies that support work‑life balance, parental leave, and diverse family structures.
Compensation & Total Rewards
- Competitive base salary ranging from $120,000 to $130,000, adjusted for location, experience, and market factors.
- Performance‑based bonus and equity participation to share in careerzynith’s growth.
- Comprehensive health coverage, including medical, dental, vision, disability, and life insurance.
- Voluntary life‑insurance buy‑up options for you and your dependents.
- Retirement savings plans (traditional and Roth) with employer matching contributions.
- Flexible Spending Accounts for health‑related expenses.
- Generous paid time off (PTO) policy, allowing you to take time when you need it.
- Wellness benefits such as a complimentary membership to a leading mindfulness application, pet insurance, hospital indemnity, and accident coverage.
- Employee Assistance Program (EAP) offering mental‑health, financial, and legal resources.
- Volunteer time allowance of 8 hours per year to support a nonprofit of your choice.
Our Commitment to Diversity & Inclusion
careerzynith is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where every employee feels valued, respected, and empowered to bring their authentic selves to work. We do not discriminate based on race, color, ethnicity, national origin, religion, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected characteristic.
How to Apply
If you are passionate about driving outcomes, building executive relationships, and turning complex technology into measurable business impact, we want to hear from you. Submit your application today and join careerzynith’s mission to secure the software supply chain for the world’s most critical enterprises.
Applicants only – Recruiting agencies, please do not contact.