With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies—ensuring our customers experience maximum uptime and performance every day.
At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding—but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.
Job Summary:
Areas of responsibility for the Supply Chain Analyst includes tracking and reconciling the return of customer and Burroughs-owned assets, arranging for the pick-up of assets from vendors or customer sites, assisting with the system set-up of for new field technicians, reporting performance metrics. Analysts are expected to participate in company efforts to implement continuous improvement initiatives and consolidate systems. This is a remote position.
Essential Functions/Key Responsibilities:
Process Inventory transactions necessary to move assets between BRC/Main Warehouse locations to 3PL and field technician sites
Prepare reporting metrics for departmental key performance indicators.
Receive parts from field technicians into the BRC repair system database
Communicate receiving discrepancies with Field Operations.
Reconcile customer owned inventory received at the wrong location and work with other Logistics Analysts to ensure parts get returned to the proper place
Provide feedback to Repair Operations Manager on parts needed at 3PL locations
Prepare product not yet supported or product with excess demand for shipment to 3 party repair vendors.
Participate in the implementation of continuous process improvements within Supply Chain.
Assist with training Field Operations personnel on proper part return procedures for Burroughs customers.
Prepare reporting metrics for departmental key performance indicators.
Participate in efforts to integrate ERP systems.
Other related tasks as assigned.
Knowledge, Skills and Abilities:
Problem Solving/Analysis
Team centered/work well with co-workers to resolve issues and problems
Customer Service focus
Strong communication skills (verbal and written)
Ability to work independently
Leadership
Attention to detail
Thoroughness
Education and Experience:
High school diploma or GED required.
Prior logistics or equivalent business experience required.
Standard Microsoft applications, including Windows, Outlook, Excel, and Word preferred
Physical Requirements and Working Conditions:
While performing the duties of this job, the team member is regularly required to stand. The team member is frequently required to use hands to finger, handle, or feel objects, tools, or controls and to climb or balance.
The team member is occasionally required to walk; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear.
The team member must regularly lift and move up to 10 pounds, frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.
Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.