Sustainable Operations Manager

Job Description: • Lead and coordinate the transition of utility billing operations for new client accounts, portfolio changes, or exiting portfolios • Manage the transfer and onboarding of sustainable operations practices and requirements throughout transition projects • Develop transition plans and checklists for utility billing and sustainable operations, ensuring all necessary steps are executed and documented • Collaborate with transition teams, vendors, clients, and sustainability representatives to ensure seamless transfer of utility services and sustainable initiatives • Coordinate utility account setup, data collection, and initial reporting to meet client needs and sustainability objectives • Provide transition-specific reporting, documentation, and analysis relevant to utility and sustainability data • Develop and maintain comprehensive transition playbooks for utility billing and sustainable operations, documenting standardized processes, workflows, checklists, and best practices to ensure consistency and quality across all transition projects • Act as a subject matter resource for best practices in utility and sustainable operations transitions; train and guide stakeholders as needed • Liaise with finance, procurement, facility management, and sustainability teams to facilitate effective communication and alignment during transitions • Develop and execute strategies for offboarding utility bill management services when required, ensuring a seamless transition for clients • Develop and maintain relationships with key stakeholders, including platform leaders, account leaders, finance leads, 3rd party suppliers, and industry partners • Drive the adoption of innovative technologies and data analytics to enhance utility management capabilities • Ensure compliance with local, national, and international regulations related to utility management, sustainability and reporting • Support internal audits and post-transition reviews, identifying improvement opportunities for future transitions Requirements: • Bachelor’s degree in finance, business administration, energy management, engineering or related field • 3+ years of experience managing projects or sustainability within large operations • Exceptional communication skills coupled with excellent active listening skills • Ability to clearly articulate messages to a variety of audiences • Establish and maintain strong relationships on all levels of organization • Strong understanding of energy efficiency and sustainability programs • Strong understanding of utility bill management • Excellent project management and problem-solving skills • Outstanding communication and presentation abilities • Proven track record of driving process improvements and innovation • Experience working with multinational clients and diverse teams • Demonstrated ability to manage client relationships throughout the entire lifecycle, including onboarding, renewals, and offboarding • Operates with a sense of urgency • Proactive and self-directed in work habits • Ability to work independently and manage multiple transition projects simultaneously Benefits: • 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay