About the role:
This role is responsible for building and scaling enablement content and documentation that directly improves partner execution and adoption across co-sell and marketplace workflows.
Beyond content development, you will deliver structured enablement, operational playbooks, and guided learning experiences that reduce friction and improve partner success and adoption.
Key Responsibilities:
Core Responsibilities – Documentation
Build structured product documentation
Align documentation with product releases and changes
Maintain integration documentation (CRM, APIs, data validation)
Create troubleshooting libraries and error resolution guides
Core Responsibilities – Enablement (Expanded)
Create enablement assets:
- Step-by-step walkthroughs
- Quick reference guides
- Interactive demos (where applicable)
- Process maps and visual workflows
- FAQs, Common pitfalls and how to avoid them
Deliver lightweight training:
- Recorded sessions
- Live walkthroughs
- Office hours / Q&A sessions
Support-Driven Enablement
-Convert support tickets into enablement improvements
- Identify repeat issues and create targeted training
-Build decision trees for faster troubleshooting
-Partner with support to reduce ticket volume
AI-Ready Enablement
-Structure content for AI assistants and copilots
-Create modular knowledge blocks for reuse
-Enable smart search and contextual help
-Contribute to AI-driven support and enablement initiatives
Qualifications:
Required Qualifications
3–6 years in Technical Enablement, Documentation, Support, or Solutions roles
Excellent communication skills with the ability to lead customer discussions and explain technical concepts to non‑technical audiences.
Comfortable working in Agile, fast‑paced, customer‑facing environments.
Experience with SaaS integrations and CRM systems (Salesforce preferred)
Proficient knowledge with Google and Microsoft Suite (PowerPoint/Slides)
Strong time management and organizational skills
Highly coachable and strong ability to implement feedback
Ability to work closely and collaboratively with the team
Preferred Qualifications
Video editing skills using software such as (Adobe Suite, ScreenFlow, iMovie)
Knowledge of LLM’s (Docebo) and Documentation Management Tools (Documentation 360, Zendesk)
AI tools (Claude, Gemini)
Strong technical understanding (APIs, integrations)
Ability to translate complexity into actionable guidance
Strong execution and ownership mindset