Opportunity
If you have an unwavering commitment to provide outstanding support and service to customers, then we want you on our Team! Join Blue Ridge as a Technical Support Analyst and work proactively with our customers to improve their operations.
Responsibilities
The essential duties of the Technical Support Analyst are:
· Take pride in your interactions with our customers and develop positive working relationships both externally and internally
· Provide technical and user support to our clients; follow the appropriate escalation procedures
· Write SQL queries to report and analyze our client databases and to be able to debug issues as required
· Write batch scripts to support our software’s background processes and to be able to debug issues as required
· Assist with building new client systems utilizing our SaaS solution
· Respond to client support issues via email and phone
· Utilize a ticketing system to track and fully document all client support communication, escalation and resolutions
· Effective and timely communication with customers, co-workers and manager
· Demonstrates strong analytical and problem-solving skills working independently and with the team
· Initiative and willingness to go the extra mile for our customers and coworkers
Skills and Qualifications
Education: Bachelor’s degree in computer science, statistics, supply chain management or similar
Experience: 3+ years’ SQL experience
Other skills/qualities desired include:
Must be able to work US Eastern Standard Time Zone 7am-3pm - IST to 4.30 PM to 12.30 AM
· Self-starter with minimum supervision
· Strong analytical and problem-solving skills
· Excellent communication skills both written and verbal
· Ability to write complex MS SQL queries
· Proficient in MS Excel (knowledge of pivot tables and data import)
· Knowledge of IIS
· Knowledge of file transfer protocols and management of FTP servers
· Strong attention to detail
· Strong analytical skills
· Ability to communicate well with clients and co-workers
· Interest in learning and developing new technical skills
· Experience with Atlassian suite of products a plus
· Experience in Supply Chain Planning or Inventory Management a plus
This a remote position working from Pune India