careerzynith is a privately held, globally recognized leader in the automotive repair and maintenance products sector, serving as the parent organization to some of the most iconic OEM and Aftermarket brands in the industry today. Headquartered in Cleveland, Ohio, careerzynith operates with a worldwide footprint, employing dedicated professionals who share a common mission: building profitable, enduring growth for every customer we serve, fueled by an unrelenting drive to consistently exceed expectations.
Our organization is built on a foundation of operational excellence, customer obsession, and continuous improvement. We believe that superior customer service is not simply a department — it is a strategic differentiator that shapes brand loyalty, drives revenue, and powers long-term success across every business unit we operate. To that end, careerzynith is now seeking an exceptional, transformational leader to step into the role of Vice President of Customer Service – North American Operations, Order-to-Cash Transformation & Multi-Site Team Leadership.
This is a rare opportunity for a proven customer service executive to take ownership of North American customer service across the entirety of careerzynith's diverse business units. The incoming VP will lead the unification, elevation, and modernization of our customer service organization — spanning order management, customer experience, and support operations — while serving as a critical bridge between customer service and the broader enterprise functions of IT, Finance, Sales, Planning, and Distribution.
The Vice President of Customer Service at careerzynith will hold enterprise-level responsibility for the strategic direction, operational performance, and cultural development of the North American customer service function. Reporting to senior leadership, this executive will oversee the consolidation of customer service departments, the implementation of standardized policies and procedures, and the deployment of best-in-class technology and analytics platforms. The role is both strategic and hands-on: the VP will set the vision while remaining deeply engaged in process improvement, KPI development, and team leadership.
The successful candidate will possess an exceptional command of the end-to-end order-to-cash process, demonstrated success managing high-performing customer service teams across domestic and international locations, and a track record of driving transformation in complex, multi-business-unit environments. Oracle or SAP ERP experience is required, as is a background in consumer packaged goods or finished goods manufacturing. Familiarity with automotive aftermarket customers and US-based distribution operations will be highly regarded.
At careerzynith, we believe that our people are our greatest competitive advantage. As Vice President of Customer Service, you will join a leadership team that values innovation, collaboration, and the relentless pursuit of excellence. We invest deeply in the growth and development of our leaders, offering a wide range of opportunities for continued learning, executive coaching, conference participation, and cross-functional exposure. Whether your ambition is to expand your operational scope, deepen your expertise in customer experience transformation, or progress into broader enterprise leadership roles, careerzynith provides the platform, resources, and sponsorship to help you achieve your aspirations.
careerzynith fosters a dynamic, inclusive, and high-performance work environment where every team member is empowered to make a meaningful impact. Our culture is grounded in mutual respect, transparency, and a shared commitment to delivering exceptional results for our customers and our business. We celebrate diversity in all its forms and are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment at careerzynith without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Our team operates with the agility of a focused, privately held organization and the scale of a global enterprise. This unique combination allows us to move quickly, make decisive investments in our people and technology, and pursue bold initiatives that drive enduring growth. As VP of Customer Service, you will have the autonomy to shape strategy, the resources to execute it, and the partnership of a leadership team that is fully committed to your success.
careerzynith offers a highly competitive executive compensation package designed to attract and retain top-tier talent. The package includes a strong base salary, an annual performance-based bonus, equity participation where applicable, and a comprehensive benefits portfolio. Our benefits typically include medical, dental, and vision insurance, life and disability coverage, a 401(k) retirement plan with company match, paid time off, parental leave, tuition reimbursement, and professional development support. Specific details will be discussed during the interview process and tailored to the successful candidate's experience and qualifications.
If you are a transformational customer service leader with deep expertise in order-to-cash, ERP-driven operations, multi-business-unit team leadership, and a passion for exceeding customer expectations, careerzynith invites you to apply for this exceptional opportunity. Join us in Cleveland, Ohio, and around the globe, as we continue to set the standard for customer service excellence in the automotive industry. Bring your vision, your operational expertise, and your leadership presence to careerzynith — and help us shape the future of customer experience across our entire enterprise. We look forward to receiving your application.