Vocational Case Manager

About the role The Vocational Case Manager serves as the primary point of contact for the unemployed beneficiaries as it relates to Allsup Employment Services Return to Work program. The Case Manager is responsible for building a positive relationship with the unemployed beneficiary. The Case Manager provides customized job placement solutions to the unemployed beneficiaries using established career-counseling techniques and technical knowledge, based on the beneficiaries’ established skills, education and past work experience by thoroughly reviewing claim information and assisting beneficiaries to return to gainful employment, and financial self-sufficiency. What you'll do Manage an active vocational caseload working with individuals with a disability through the Ticket to Work Program Provide job search assistance to beneficiaries including sending job leads, job boards, resume reviewing and/or writing, career exploration, job interviewing practice, discussing return to work barriers and resources Manage a large volume of phone/emails/texts conversations with beneficiaries and build rapport and redirect conversation, as needed, and as appropriate Provides on-going education to the beneficiary about the Social Security Administration Ticket-to-Work program, and encourages on-going participation including paystub submission at time of return to work Verifying the beneficiary’s employment goal is appropriate and achievable Support and coach the beneficiary while applying for jobs, and job retention Assist beneficiaries in scheduling job interviews and schedule follow-up calls with beneficiaries to assess interview result Complete Social Security forms as required Conduct conference calls with beneficiaries and social security Assist employed beneficiaries with workplace accommodations/disclosure or assistance finding new employment Other duties as assigned Qualifications Master’s and or Bachelor’s degree preferred or commensurate work experience Two (2) or more years’ experience in case management, job placement, vocational rehabilitation preferred Short-term disability or experience working with disabled individuals a plus Employment specialist/job coach experience a plus Ability to learn, retain and apply information Ability to work in a fast-paced work environment and handle high volume of inbound and outbound phone calls Customer service and collaboration skills Bi-Lingual (Spanish) skills encouraged Benefits Monthly Incentive Plan Health, Dental, and Vision Insurance 401(K) Matching Short-Term and Long-Term Disability Insurance Life Insurance Paid Time Off Paid Holidays Flexible Spending and Health Savings Account Tuition Reimbursement Pet Insurance Employee Assistance Program DISCLAIMER Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice. Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.