Zscaler Service Edge Support Specialist

Description Key Responsibilities Provide Tier 2 support for Zscaler ZIA and ZPA incidents (access, performance, usability) Troubleshoot traffic forwarding, authentication, and policy enforcement issues Manage and resolve incident tickets; reduce backlog and prevent repeat issues Support high‑severity incidents and perform root cause analysis Configure application segments and access policies for private resources Collaborate with global teams (networking, client platforms, L1/L2 support) Collect diagnostics (logs, packet captures) to support issue resolution Create and maintain technical documentation (diagrams, SOPs, test plans) Description: Zscaler Security Service Edge Support Specialist - Understanding of Zero Trust security principles and technology such as Secure Service Edge (SSE) and Secure Access Service Edge (SASE) architectures. Hands-on experience with Zscaler ZIA (Internet Access), ZPA (Private Access), and ZDX (Digital Experience), including configuration and troubleshooting. - Advanced troubleshooting capabilities in areas such as Traffic forwarding, Authentication flows, and security policy enforcement. Familiarity with Zscaler Client Connector (ZCC) and App Connector software updates and lifecycle management. - Ability to collaborate across global teams (client platforms, core networking, L1, L2 escalations,) to drive incident resolution, including gathering diagnostic data such as packet captures, and acting as a liaison across cross-functional teams. - Experience in configuring Application segments and defining Access policies to manage network reachability to private resources. - Proven ability to support high-severity incidents, conduct root cause analysis, and contribute to the resolution of complex incidents. - Skilled in creating and maintaining comprehensive technical documentation, including Network diagrams, Standard operating procedures (SOPs), Test plans, etc. Responsibilities for this role/work: - End user support for incidents submitted relative to the use of Zscaler ZIA and ZPA, performance, access and/or usability issues. - Work to assess open tickets/INC’s and reconcile with team members to ensure remediation or closure, address backlog of INC’s. - Engage with other team members on various support and incident recurring patterns with intent of identifying root-cause issues as to address. Technical knowledge and expertise requirements: - Practical hands-on experience with the deployment and/or operational, administrative support of Zscaler Security Service Edge (SSE), Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA) and Zscaler Digital Experience (ZDX). - Technical proficiency in the use of SSL inspection and secure web gateway technologies, with expertise in policy management such as URL filtering, Firewall rules, DNS security, Sandboxing, Data loss prevention (DLP). Understanding of leveraging Identity Providers (IDP) for authentication. - Experience with Apple (macOS), Windows 11/endpoints, and respective endpoint configurations. REMOTE Position Skills Incident management, Security Top Skills Details Incident management,Security Additional Skills & Qualifications Preferred Skills: Hands‑on experience with Zscaler SSE, including: Zscaler Internet Access (ZIA) Zscaler Private Access (ZPA) Zscaler Digital Experience (ZDX) Strong troubleshooting skills in: Traffic forwarding Authentication flows Security policy enforcement Experience supporting incidents in a production environment Knowledge of: Secure Web Gateway / SSL inspection URL filtering, firewall rules, DNS security, sandboxing, DLP Experience with endpoint environments: Windows 11 macOS Ability to work cross‑functionally and communicate clearly during incidents Nice‑to‑Have Skills Experience with Zscaler Client Connector (ZCC) and App Connector lifecycle management Familiarity with Zero Trust, SASE, and SSE architectures Experience integrating Identity Providers (IdP) for authentication Strong documentation and diagramming skills Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Springtown, TX. Pay and BenefitsThe pay range for this position is $35.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Jun 17, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.