Paramount Acceptance is a leading software and billing services provider for gyms across the country. They are seeking a Customer Service Representative to handle inbound and outbound calls from gym members, respond to customer inquiries, and manage membership changes. This role offers opportunities for growth and a supportive work environment with both remote and in-office options available.
Responsibilities
- Take inbound and outbound calls from members of our clients’ gyms
- Respond to customer questions in accurate and timely manner following established policies
- Explain options regarding upgrading, downgrading, or canceling memberships
- Update billing and personal information per customer request
- Document customer interaction with our in-house software
Skills
- Must commit to set schedule with minimum of 20- 40 hours per week (Monday through Friday)
- Positive attitude and excellent communication skills
- Team player with willingness to learn and grow
- Basic computer and typing skills
- Willing to work 10:30am - 7pm Mountain Time or 3-7pm
- 1+ year experience in call center customer service environment
Benefits
- 401(k) with company match
- Medical, Dental, life and vision
- Paid holidays
- Paid vacation
- Free VASA Fitness gym membership – includes total access to weights, cardio, basketball, swimming pool, tanning, and more at any location!
Company Overview
Paramount Acceptance is a leading provider of software and billing solutions to the health and fitness industry. It was founded in 1978, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 51-200 employees. Its website is http://paramountacceptance.com/.