TigerTel is a fast-paced 24/7 answering service for commercial and medical clients, and they're looking for Customer Service Agents to join their growing team in Dartmouth. The role involves providing stellar support by managing sensitive communications with empathy and professional precision while working a hybrid schedule of remote and in-office days.
Responsibilities
- Provide stellar, high-touch support by managing sensitive communications with both empathy and professional precision
- Accurately handle messages and calls to ensure clients remain connected and well informed
Skills
- Enthusiastic communicator with a keen eye for detail
- Ability to provide stellar, high-touch support
- Ability to manage sensitive communications with empathy and professional precision
- Sharp attention to detail
- Commitment to providing high quality support
- Naturally positive attitude
- Strong communication skills
- Quick to learn new tools and procedures
- Dependability and consistency
- Ability to provide a dedicated, quiet, and distraction free workplace when working from home
- Availability to work one weekend day per week and during holidays
Benefits
- Medical, dental, vision, paid time off, and RRSP matching.
- 4 day work week - giving you an extra day to recharge.
- Once you complete your training, you'll enjoy a hybrid schedule with 2 days remote (from your home office) and 2 days in our Dartmouth office.
Company Overview
TigerTel is a telecommunication company that offers message, inbound and outbound call center services for businesses. It was founded in 2001, and is headquartered in Dartmouth, Nova Scotia, CAN, with a workforce of 51-200 employees. Its website is https://www.tigertel.com.