Spanish/English Bilingual Customer Service Representative, El Paso, TX.

General Dynamics Information Technology is a global technology and professional services company that delivers consulting and mission services to various U.S. government agencies. They are seeking a Spanish/English Bilingual Customer Service Representative to manage inbound calls, assist customers with inquiries, and support a large federal government contract in their El Paso, TX contact center.

Responsibilities

• Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
• Assisting customers by researching issues, exploring answers, and providing information and alternative solutions
• Placing outbound customer service or customer satisfaction calls, as required by client
• Completing call guides; gather and verify required information
• Attending telephone skills and program information training sessions; adhere to established levels of service
• Adhering to established customer service and documentation standards within required time frames
• Adhering to contact center scheduling, ensures telephone coverage during contact center hours of operation
• Performing clerical or administrative duties as assigned

Skills

• A high school diploma or G.E.D
• 1 or more years of customer service or other telephone experience
• Experience working with fax machines, computer software, and telephone technology
• An ability and willingness to work and train onsite as required
• Ability and willingness to work any full-time shift during our hours of operation (M-F, 6 am - 8am CST)
• Access to high speed wired internet connection
• Access to a quiet work environment free from distractions
• An ability to pass a criminal background check, drug screening, and credit check
• An ability and willingness to working first 90 days without absences
• Ability to read, write, and speak Spanish and English fluently
• Texas residency within a reasonable driving distance (approximately 60 miles) of the facility to which you applied
• 1 or more years of call center experience (HIGHLY preferred)
• Demonstrated experience working with desktop/laptop setup and basic software installation
• Intermediate proficiency with web-based browsers such as Google Chrome or MS Edge
• Demonstrated ability utilizing multiple monitors with an ability to multitask and talk while typing
• An ability to work independently with limited supervision

Benefits

• Competitive pay plus benefits
• A hybrid work environment with opportunities to work from the comfort of your own home
• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

Company Overview