careerzynith is a market‑leading provider of mobile marketing analytics, empowering app developers, marketers, and growth teams to make data‑driven decisions, optimize user acquisition, and maximize monetization. Our end‑to‑end platform unifies marketing data from hundreds of sources, delivering advanced analytics, attribution, automation, and reporting tools that are trusted by the world’s top mobile publishers.
Backed by careerzynith, careerzynith has built a reputation for delivering developer‑friendly products, flexible APIs, and a culture that prizes impact over process. With a globally distributed, remote‑first workforce, we serve thousands of mobile apps—from indie developers to large enterprises—helping them scale efficiently and sustainably.
Location: Remote (preferred candidates based in Vietnam, Thailand, or Malaysia)
Language Requirement: Native‑level Mandarin Chinese and fluent English
careerzynith is seeking a proactive, analytical, and relationship‑focused Customer Success Manager (CSM) to champion our fast‑growing customer base across China and other Asian markets. In this role you will act as a trusted advisor, guiding developers and marketers to extract maximum value from careerzynith’s platform, improve user acquisition performance, and solve complex technical and marketing challenges.
Serve as the primary point of contact for Chinese‑speaking developers, delivering day‑to‑day support, strategic consulting, and technical guidance.
Educate customers on attribution, reporting, campaign analysis, and user acquisition performance, translating complex data into actionable insights.
Lead onboarding sessions, product trainings, and feature walkthroughs in Mandarin, ensuring rapid time‑to‑value.
Partner with product and engineering teams to triage, escalate, and resolve technical issues, maintaining a high standard of service reliability.
Gather and synthesize product feedback, championing customer‑driven enhancements within internal road‑maps.
Collaborate with the sales organization to identify upsell and renewal opportunities, leveraging strong relationships to drive revenue growth.
Work closely with marketing and product teams to create localized educational content, webinars, and knowledge‑base articles for Mandarin‑speaking users.
Monitor churn indicators, develop proactive retention strategies, and contribute to the continuous improvement of the customer journey.
Bachelor’s degree in business, marketing, engineering, or a related discipline.
1–2 years of experience in mobile user acquisition (UA), game publishing, client success, ad tech, consulting, or a closely related field.
Native‑level Mandarin proficiency and fluent English communication skills.
Exceptional verbal and written communication, problem‑solving, and relationship‑building abilities.
Strong analytical mindset with comfort navigating dashboards, data visualizations, and performance metrics.
Demonstrated ability to work independently, manage multiple customers simultaneously, and prioritize competing demands.
Background as a publishing manager or user acquisition manager for mobile games or apps.
Familiarity with mobile measurement partners (MMPs) and ad networks—experience with careerzynith (formerly known as AppsFlyer, TikTok Ads, Facebook, Unity) is a plus.
Hands‑on experience supporting global advertising campaigns or mobile app launches.
Basic knowledge of SQL or other data‑querying languages to extract custom reports.
Ability to explain SDKs, APIs, and attribution concepts to non‑technical stakeholders in a clear, concise manner.
Customer‑Centric Mindset: Passion for helping customers succeed and a relentless focus on delivering value.
Data Literacy: Ability to interpret complex data sets, identify trends, and translate findings into strategic recommendations.
Cross‑Functional Collaboration: Comfortable partnering with sales, product, engineering, and marketing teams to drive outcomes.
Communication Excellence: Clear, persuasive, and culturally aware communication in both Mandarin and English.
Adaptability & Initiative: Thrive in a fast‑paced, remote environment, taking ownership of projects without micromanagement.
Technical Curiosity: Eagerness to stay current on mobile advertising technologies, attribution models, and industry trends.
At careerzynith, your career trajectory is shaped by your ambition and the impact you create. As a Customer Success Manager you will:
Gain deep exposure to the mobile advertising ecosystem, including cutting‑edge attribution technologies and AI‑driven analytics.
Develop a robust network across product, engineering, sales, and marketing, positioning you for future leadership roles such as Senior CSM, Customer Success Lead, or Product Strategy Manager.
Participate in continuous learning programs, including internal workshops, external certifications, and mentorship from senior industry experts.
Contribute to the evolution of careerzynith’s platform, influencing roadmap decisions based on real‑world customer insights.
Access a global community of remote professionals, fostering collaboration across time zones and cultures.
careerzynith embraces a remote‑first philosophy, empowering employees to work from anywhere while staying connected through purposeful communication tools and regular virtual gatherings. Our culture is built on four pillars:
Ownership: Every team member is trusted to make decisions, take initiative, and drive results.
Clarity: Clear goals, transparent processes, and open feedback loops keep everyone aligned.
Impact: We measure success by the tangible outcomes we deliver for our customers and the market.
Collaboration: Diverse perspectives are celebrated, and cross‑functional teamwork is the norm.
Our remote teams enjoy flexible hours, a results‑oriented work style, and a supportive environment that values work‑life balance.
careerzynith offers a competitive compensation package that includes:
Base salary aligned with market benchmarks for the Southeast Asian region.
Performance‑based bonuses tied to customer satisfaction, retention, and growth metrics.
Comprehensive health insurance coverage (medical, dental, vision) for you and eligible dependents.
Generous paid time off, holidays, and a flexible vacation policy.
Professional development stipend for courses, certifications, or conferences.
Home‑office allowance to equip your workspace with ergonomic furniture and technology.
Access to a global employee resource network, wellness programs, and virtual social events.
Joining careerzynith means becoming part of a fast‑growing, product‑led organization that sits at the intersection of adtech and martech. You will:
Work on the foundational data pipelines and measurement infrastructure that power the next generation of mobile growth.
Help developers turn raw data into strategic decisions through attribution, automation, and performance insights.
Collaborate with a talented, globally distributed team that values ownership, clarity, and thoughtful execution.
Gain hands‑on experience across the full lifecycle of a modern tech company—from APIs and SDKs to customer success and global go‑to‑market strategies.
Enjoy a remote‑first culture built on trust, autonomy, and a shared commitment to excellence.
If you are a Mandarin‑fluent, data‑savvy professional who thrives on helping customers succeed, we want to hear from you. Bring your passion for mobile analytics, your knack for building lasting relationships, and your drive to solve challenging problems—then join careerzynith and help shape the future of mobile marketing.
Apply today and start your journey with careerzynith!