At careerzynith, we're passionate about providing top-notch customer service that sets the standard for excellence. As a Customer Service Representative, you'll be the face of our company, working closely with customers to resolve their queries, address their concerns, and exceed their expectations. If you're a people person with a passion for delivering exceptional experiences, we want to hear from you!
**About careerzynith**
careerzynith is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. As a family-owned company, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. Our company culture is built on the values of integrity, teamwork, and customer satisfaction, and we're looking for like-minded individuals to join our team.
**Job Responsibilities**
As a Customer Service Representative at careerzynith, you'll be responsible for:
* Processing customer orders and inquiries in a collaborative call center using world-class technology
* Communicating with customers over phone, email, and chat to resolve their queries and address their concerns
* Helping customers navigate careerzynith's website and online ordering system
* Becoming a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborating with internal teams to resolve customer issues and provide exceptional service
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Basic computer skills and proficiency in Microsoft Office
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center or retail environment
* Experience with customer relationship management (CRM) software and other technology tools
* Strong problem-solving and analytical skills
* Ability to work flexible hours, including evenings and weekends
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs to recognize and reward your hard work and dedication
* Paid holidays and generous paid time off to relax and recharge
* Tuition Assistance Program that covers professional continuing education to help you grow and develop your skills
* Employee Perks, including:
+ Best-in-class, clean, modern facilities
+ First-class fitness center
+ Beautifully maintained walking trails
**Work Environment**
* careerzynith is a drug-free workplace and an equal opportunity employer
* We're committed to creating a diverse and inclusive work environment that values and respects all employees
* Our Lawrenceville, GA location offers a supportive and collaborative work environment, with opportunities for growth and development
**Compensation and Growth Opportunities**
* Competitive hourly rate of $25-$27 per hour, with significant growth and earning potential!
* Opportunities for career advancement and professional growth, including training and development programs
* Recognition and rewards for outstanding performance and contributions to the team
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join the careerzynith team and start your journey to success!
Apply for the job now!