At careerzynith, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our valued customers, ensuring their needs are met, and their satisfaction is guaranteed. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and thrive in a dynamic team environment, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative solutions in the industry, dedicated to empowering our customers with cutting-edge technology and exceptional support. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative, you'll be part of a collaborative and supportive team that's committed to excellence.
**Responsibilities**
As a Customer Service Representative at careerzynith, you'll be responsible for:
Key Responsibilities
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Teamwork
- Regularly collaborate with team members to support assigned customers
- Coordinate with various departments to ensure high-level operational issues are resolved completely and in a timely manner on behalf of the customer
- Provide backup support across all functions within the customer team to ensure continuity
- Regularly share best practices and learning opportunities with peers across all Customer Experience teams
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Initial Delivery Requests and Order Entry
- Receive customer calls/emails, engaging with a warm, pleasant, and helpful attitude
- Identify customer needs
- Enter orders into the ERP system timely and accurately
- Ensure all other needs are identified and met by engaging with the customer
- Identify customer problems and resolve them timely either directly or through other departments for resolution; maintain communication with the customer throughout the process
- Immediately contact the appropriate group(s) when a customer requires additional service and the call comes to the CSC; ensure a successful transfer of the call (if need be) is made to the appropriate person; CSCs will not utilize voicemail or unsolicited emails to hand off issues
- In addition to inbound phone calls and email, other methods of communication and requests for delivery need to be managed and executed upon by the CSC (e.g. inventory managed orders, third-party portal, customer website, carrier managed) to ensure timely and accurate delivery of service on behalf of the customer
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Order Entry
- Ensure all loads requested are entered are successfully and order number is provided to the customer
- Work with logistics to confirm carrier availability and communicate confirmation back to the customer
- In the event that the logistics team is unable to secure a carrier, escalate to other departments as needed for support and communicate status of efforts throughout to ensure all parties are aware of efforts and plans
- Keep customer informed of their order status at all times, no exceptions
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Customer Service
- Greet customers warmly and ascertain problem or reason for calling
- Resolve customer complaints by troubleshooting and/or engaging necessary internal departments or CRM
- Ensure that customer communication is thorough and that realistic expectations are communicated
- Ensure that all customer requests are completed, even after handoff or escalation to other departments
- Verify that customer is satisfied with resolution or action plans
**Position Requirements**
To be successful in this role, you'll need:
Formal Education & Certification
* High School Diploma required
Knowledge & Experience
* Customer Service
* Team environment
* Moderate to advanced knowledge of Microsoft Outlook
* Basic Excel and Outlook proficiency required
Qualifications & Characteristics
* Enthusiastic
* Effective problem-solving
* Efficient decision-making
**Work Environment**
As a Customer Service Representative at careerzynith, you'll enjoy a hybrid work schedule that allows you to balance work and personal life. After completing your training (approximately 6 months), you'll have the opportunity to work from home 2 days a week and in the office 3 days a week. You'll also have access to a range of benefits, including:
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements to support work-life balance
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**How to Apply**
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.