Role Description
The Account Manager - Focus Category SMB is a pivotal role responsible for driving sustainable GMV growth across a defined book of SMB and high value sellers. In this role, you’ll be the primary point of contact for a portfolio of B2C sellers, helping them achieve sustainable growth on our platform. Your mission will be to build strong relationships, provide strategic business support, and drive overall account success.
• Own the commercial performance and GMV growth across an assigned book of business, acting as a trusted advisor throughout a year-long engagement.
• Ensure all listings are optimized for discoverability and conversion through strong titles, item specifics, pricing, imagery, and inventory depth.
• Lead structured monthly business reviews with every seller, translating performance insights into clear growth strategies and execution plans.
• Use data and performance insights to prioritize actions that deliver the highest commercial impact.
• Communicate the progress of business initiatives to internal and external partners, and provide multi-level performance reporting.
• Support sellers via email, phone, and virtual meetings, addressing questions and providing insights.
• Collaborate with internal partners to onboard new clients, solve challenges, and deliver a seamless seller experience.
• Stay up-to-date on eBay marketplace trends and advocate for your clients’ needs within the organization.
Qualifications
• 2–3+ years of experience in account management, client services, customer success, or a similar role.
• Demonstrated success delivering revenue growth in a commercially driven environment.
• Confident presenter able to lead structured performance conversations.
• Excellent communication and interpersonal skills with a consultative and strategic mindset.
• Proven ability to manage multiple accounts and projects in a fast-paced, performance-driven environment.
• Strong analytical and problem-solving skills with a passion for delivering measurable results.
• Tech-savvy and comfortable using CRM systems and productivity tools (e.g., Salesforce, GSuite, etc.).
• Experience in eCommerce, marketplace platforms, or B2C sales is a plus.
Requirements
• Associate’s degree required; Bachelor’s degree preferred or equivalent relevant experience.
Benefits
• The base pay range for this position is expected in the range below: $48,400 - $73,700.
• Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
• The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable).
• A full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).