[Hiring] Director Clinic Operations @WELL Health Technologies Corp

Role Description The Regional Director is responsible for the operational and financial performance of a portfolio of WELL Health clinics across Alberta. This role provides leadership and strategic oversight to clinic teams and physicians to ensure strong operational performance, financial sustainability, and a high-quality patient experience. The Regional Director will work closely with physicians and clinic leadership and must have a strong understanding of the Alberta primary care physician compensation models, including fee-for-service and other evolving compensation structures within the province. This role acts as a key liaison between physicians, clinic managers, and WELL Health’s corporate teams to ensure alignment with organizational standards, regulatory requirements, and strategic growth objectives. What you will be doing: • Operational Leadership • Oversee the day-to-day operations of a portfolio of primary care clinics across Alberta. • Support clinic managers and administrative teams in optimizing clinic workflows, staffing, scheduling, and patient access. • Ensure clinics operate in alignment with WELL Health’s operational standards, policies, and performance expectations. • Identify and implement operational improvements to enhance efficiency, patient experience, and physician satisfaction. • Support the rollout of new initiatives, technologies, and programs across clinics within the region. • Financial Oversight • Monitor and manage clinic financial performance, including revenue, expenses, and overall profitability. • Analyze financial reports and operational metrics to identify opportunities for revenue optimization and cost management. • Support the development of annual budgets and forecasts for clinics within the portfolio. • Work closely with finance teams to track key performance indicators and drive financial accountability. • Physician & Stakeholder Engagement • Develop strong relationships with physicians and clinic leadership teams. • Provide operational guidance and support related to Alberta’s primary care physician compensation models, including fee-for-service billing and related performance metrics. • Act as a trusted operational partner to physicians and clinic managers to address challenges and identify growth opportunities. • Collaborate with internal departments including finance, HR, IT, and digital health to support clinic needs. • Compliance & Quality • Ensure clinics comply with Alberta healthcare regulations, privacy standards, and relevant policies. • Support quality improvement initiatives and patient safety programs across clinics. • Maintain awareness of changes to provincial healthcare policies, physician billing structures, and compensation models. • Leadership & Team Development • Provide leadership, mentorship, and support to clinic managers and administrative teams. • Foster a culture of collaboration, accountability, and patient-centered care. • Support recruitment, onboarding, and development of clinic leadership staff where required. Qualifications • Bachelor’s degree in healthcare administration, Business Administration, or a related field (or equivalent experience). • 5+ years of experience in healthcare operations leadership, preferably within primary care or multi-site clinic environments. • Strong knowledge of Alberta’s primary care physician compensation models, including fee-for-service structures. • Experience managing multiple clinics or a regional portfolio of healthcare operations. • Demonstrated financial acumen with experience reviewing and managing clinic financial performance. • Excellent communication, leadership, and stakeholder management skills. • Ability to work in a fast-paced environment while managing multiple priorities. Preferred Qualifications • Experience working closely with physicians or physician groups. • Familiarity with EMR systems and digital health technologies. • Experience in a multi-clinic network or healthcare organization. Benefits • Join one of Canada’s fastest-growing healthcare organizations. • Work alongside physicians and healthcare leaders to improve patient care delivery. • Play a key role in optimizing clinic performance across a growing network. • Competitive compensation and benefits package. • The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. • WELL is committed to fostering a diverse, inclusive, and accessible workplace. • This recruitment process uses automated tools, including artificial intelligence, to help review applications. • WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada.