Product Operations Specialist (Technical + LLM)

About the Role The Product & Regulatory Operations organization plays a critical role in supporting user and business safety across platforms. This team partners closely with product, engineering, legal, and cross-functional stakeholders to deliver operational excellence for emerging and high-priority initiatives. As a Technical Product Operations Specialist, you will drive product quality, growth, and operational efficiency through data-driven decision-making, technical tooling, and AI-enabled workflows. This role requires a high degree of autonomy, along with strong technical acumen and product sense to independently execute and scale solutions. Key Responsibilities • Drive execution strategy across multiple products and platforms, including launching 01 initiatives, accelerating delivery, and improving quality through technical and programmatic solutions • Write and optimize advanced SQL queries to collect, transform, and analyze product data; identify trends and actionable insights • Build and maintain dashboards, reports, and visualizations (e.g., Google Sheets or similar tools) to support stakeholder decision-making • Leverage AI agents and AI-assisted tools to automate workflows, accelerate analysis, and prototype solutions • Identify program risks proactively and develop data-backed mitigation strategies; communicate effectively across cross-functional teams • Own end-to-end program management, including planning, execution, risk identification, and cross-team coordination • Strengthen cross-functional partnerships and proactively remove blockers to drive execution • Support data annotation, labeling, and LLM training initiatives to improve product quality Minimum Qualifications • 8+ years of experience in consulting, strategy, operations, or technical program management, with a focus on product operations • Strong proficiency in SQL, including advanced queries (CTEs, joins, aggregations, window functions, transformations) • Experience working with AI agents and AI-assisted workflows, including prompt iteration and automation use cases • Advanced proficiency in Google Workspace (especially Sheets), including complex formulas, documentation, and workflow automation • Experience managing multiple workstreams simultaneously with strong prioritization skills • Self-starter with the ability to work independently and drive projects with minimal oversight • Strong analytical and critical thinking skills with a data-driven approach to problem solving • Proven organizational and time-management capabilities • Experience with data annotation/labeling and LLM training workflows Preferred Qualifications • Experience with development tools such as VS Code or similar environments • Experience with low-code/no-code prototyping or AI-assisted development • Experience building dashboards using tools such as Tableau, Looker, or similar platforms • Familiarity with data pipelines, ETL processes, and data infrastructure concepts • Experience collaborating with engineering teams on technical requirements and specifications • Background in quality assurance, triage operations, or ML/AI validation workflows • Experience developing and executing testing strategies (manual and automated) for products and features Team & Role Context • Supports multiple cross-functional teams and products, providing technical operations support across diverse initiatives • Requires a balance of technical execution and program management skills • Ideal candidates thrive in fast-paced environments and can manage projects from initiation through delivery Must-Have Skills • Deep experience in technical product operations or program management • Strong SQL and data analysis capabilities • Experience with AI tools and LLM-related workflows, including data annotation and model training support Nice-to-Have Skills • Experience with low-code/no-code or AI-assisted development • Understanding of data infrastructure and pipelines • Experience with product testing and validation frameworks Location: Remote Role type: Contract 6 Month Position Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Health savings account • Life insurance • Paid time off • Retirement plan • Vision insurance Schedule: • 8 hour shift • Monday to Friday Language: • English (Required)