Program Engagement Lead: Special Programs

About OpenEd At OpenEd, we’re opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country. Our Culture (The Foundation of Everything We Do) Culture at OpenEd is intentional. It’s defined by what we promote—and what we tolerate. Our latest eNPS (employee net promoter score) of 76 places OpenEd in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision: Customer First – Obsessed with delivering value; we fight tirelessly for our learners and families. Hard Choices, Easy Life – Face challenges directly, swiftly, and transparently. I Did > We Should – Action over theory; bring experiments, not just opinions. Learn Out Loud – Share your growth openly; feedback is a gift, ego is the enemy. Prioritize Ruthlessly – Excellence in the few critical areas over mediocrity everywhere. Fast AND World Class – Speed doesn’t compromise quality. Strong Opinions, Weakly Held – Advocate passionately, adjust readily. Make Others Famous – Elevate your colleagues, partners, and community. About the Role The Program Engagement Lead: Special Programs is the strategic executor of program health, teacher success, and student engagement for their assigned program(s). This is not a teaching role, nor is it purely administrative. This is a leadership role, one that sits at the intersection of data, people, and program execution. As a member of the broader Student Engagement team, your day-to-day home is the Teacher team. You will work closely with the Director of the Teacher team, attending team meetings and representing the teacher experience in the conversations that shape how OpenEd supports students. While you are connected to the wider Student Engagement team, your primary relationships, priorities, and accountability live within the Teacher team. At the same time, this role works in close partnership with the Program Administrator supporting the day-to-day operations and growth of your program. Special Programs often operate with unique structures, evolving systems, and program-specific needs, requiring strong collaboration, flexibility, and communication between operational and teacher-facing leadership. You will drive the health of your program end-to-end by monitoring how students are engaging, ensuring teachers are supported and positioned to succeed, and keeping a forward-looking eye on the risks, deadlines, and state requirements that determine whether your program succeeds. Depending on the size and stage of the program, you may directly manage teachers or lead teachers. In newer or growing programs, you may initially provide more hands-on teacher support and coaching while helping build sustainable team structures for the future. Your role is not to do everything yourself, but to ensure the right systems, communication, and support are in place so the program can grow successfully. This role offers a unique opportunity to help shape and support programs that are growing, evolving, or operating differently from traditional models. If you are energized by building alongside a developing program, supporting teachers through change, staying two steps ahead of what’s coming, and knowing that the work you do every day ultimately shows up in the experience of students and families, this role is for you. Your Immediate Impact Own Program Health and Student Engagement Work in close partnership with the Program Administrator to ensure strong alignment between program operations, teacher support, and student experience Monitor student engagement and outcomes across your assigned program(s), identifying trends, risks, and opportunities early Maintain real-time visibility into learning logs, gradebooks, and student records, catching gaps before they become problems Post regular student outcome highlights for cross-departmental visibility, ensuring the right people have the right information at the right time Ensure all program documentation and compliance requirements are met, including teacher of record documentation, state-specific reporting, and platform assignments with accuracy and on time Build and maintain approved learning logs and any state-specific compliance requirements administered through the platform Lead and Develop Teachers and Lead Teachers Directly manage teachers and/or lead teachers by providing feedback, holding them accountable, and developing them as confident, independent contributors to the success of the program Balance hands-on support with leadership development, creating space for teachers and lead teachers to grow in ownership and confidence over time Identify growth opportunities for teachers and lead teachers, and raise concerns early when performance or support needs attention Maintain an active, visible presence in teacher spaces, using Slack and team channels to spot patterns, clarify expectations, and reinforce alignment between teacher-facing and program operations teams Act as a resource and mentor, providing guidance and feedback that builds confidence across the team Be the State and Program Expert Develop and maintain deep expertise in the state standards, compliance requirements, and academic expectations for your assigned program(s) Stay ahead of critical program windows, e.g., testing windows, semester changes, reporting deadlines, and student breaks, and communicate proactively so teachers and lead teachers are never caught off guard Own teacher relicensure visibility for your assigned state(s) by tracking milestones, communicating deadlines, and raising red flags early so teachers feel supported rather than surprised Surface state policy changes, standards updates, and enrichment opportunities that are relevant to teachers and students in your program(s) Represent the teacher experience in cross-functional and state-level conversations Spot Risk and Drive Strategic Staffing Identify emerging risks across compliance, performance, licensure, engagement, and escalate early with context, data, and recommendations Maintain awareness of current teacher and lead teacher licenses for your assigned program(s), identifying gaps and recommending license types that would strengthen the program Participate strategically in the interviewing process by providing insight on candidate fit, licensure alignment, and program requirements Partner with lead teachers to ensure a smooth, compliant, and effective hiring process aligned with program goals Success Metrics 100% compliance with program documentation and teacher of record requirements Teacher and lead teacher performance goals are met or exceeded on an annual and quarterly basis Relicensure milestones tracked and communicated with no last-minute surprises Teachers and lead teachers feel supported, informed, and increasingly confident in their roles Student engagement data is visible, current, and accessible to relevant stakeholders at all times Program operations, teacher support, and student experience remain aligned through strong cross-functional collaboration Risks are identified and escalated early, before they become systemic issues Who You Are A program driver who takes end-to-end accountability for the health, compliance, and outcomes of their assigned program, proactively identifying risks, gaps, and opportunities in fast-moving or evolving environments A flexible, solutions-oriented leader who is energized by building and improving systems, adapting to change, and helping growing programs operate more effectively over time A people developer who supports teachers and lead teachers with a coaching mindset, balancing hands-on support with opportunities for others to grow in confidence and ownership A skilled communicator who delivers compelling, well-organized messages to diverse audiences, e.g., teachers, lead teachers, leadership, Program Administrators, and cross-functional partners with clarity, tact, and autonomy A relationship builder who uses diplomacy and tact to navigate high-stakes conversations and build trust across teams and functions A mission-driven leader who sees program compliance, operational excellence, and teacher development not as administrative tasks but as direct investments in the students and families OpenEd serves This Role Will Excite You IF: You are energized by being the person who makes things happen, and you are the kind of person others can count on to follow through You are comfortable working in environments where systems, processes, and needs may continue to evolve over time You find meaning in developing people, not just managing tasks, and you measure your success by how confidently and independently the people around you can operate You are the kind of person who spots a problem before anyone else does, and already has a recommendation ready when you raise it You enjoy bringing forward ideas and process improvements while still working collaboratively within established program direction and leadership priorities You thrive in an environment where details matter, deadlines are real, and flexibility is sometimes required as priorities shift You want to be a valued member of a team with a shared mission, and you find satisfaction in knowing that the programs you support are serving students well You believe that developing the people around you is one of the most important things a leader can do Preferred Qualifications An active teaching license is preferred but not required Team & Autonomy You will report directly to the Director of the Teacher Team while working in close partnership with the Program Administrator supporting your assigned program You will remain connected to the broader Teacher Team through regular meetings, collaboration, and shared leadership expectations, while also operating as an embedded partner within your assigned program You will attend Teacher team meetings and represent the teacher experience in cross-functional conversations across the broader Student Engagement team Depending on the size and structure of the program, you may directly manage teachers and/or lead teachers, supporting day-to-day coaching, communication, and execution You will collaborate closely with Program Administrators, Student Engagement teams, and division partners to support evolving program needs and ensure strong alignment across teams You will operate with a high degree of autonomy, balancing independent ownership with collaborative partnership and regular communication You will be available during core business hours to attend scheduled meetings, respond to team needs, and support teachers and lead teachers in real time Reporting Line This role reports to the Director, Teacher team. Company Benefits Competitive hourly wage of $65,000 - 70,000 per year and a 401(k) plan with company matching opportunities Comprehensive Health Benefits: medical, dental, vision, life, critical illness, hospital indemnity, accident, STD/LTD, HSA, and FSA with dependent care Flexible Work Arrangement: fully remote workforce with emphasis on healthy work-life balance and monthly tech subsidy Generous Paid Time Off policy enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect EEO Statement OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. OpenEd participates in E-Verify.