Note: The job is a remote job and is open to candidates in USA. Equiniti is a fintech company that connects the future of capital, communications, and governance. They are seeking a bilingual Call Center Representative to handle inbound and outbound calls related to Proxy and Information Agent Campaigns.
Responsibilities
- Handle incoming and outgoing Proxy Solicitation and Information Agent calls
- Handle a large volume of calls from an automated dialer
- Manual research of contact information for shareholders
- Solicit shareholder votes and accurately record voting instructions
- Respond to shareholder inquiries using fact sheets and materials provided
- Maintain an updated call center database by entering information
- Produce results and maintain required performance metrics
- FULL TIME HOURS, Monday - Friday
- Some Saturdays may be required
- MANDATORY 2-day paid Training and peer coaching period attendance
- PC [Windows 8 or higher]-No Macs, Chromebooks, iPads or Tablets
- Must have good internet speed and a quiet workspace
- Overtime [paid] is required before or after their shift during peak volumes
Skills
- Bilingual in Mandarin Chinese/English
- 1-3 years of high-volume call center experience
- Intermediate level proficiency with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
- Excellent phone etiquette
- Experience working in a high volume/fast paced call center (virtual call center preferred)
- Resourceful and able to work independently
- Ability to quickly react to questions and refer to support guides
- Ability to effectively follow scripts and department procedures
- Must have good internet speed and a quiet workspace
- PC [Windows 8 or higher]-No Macs, Chromebooks, iPads or Tablets
- FULL TIME HOURS, Monday - Friday
- Some Saturdays may be required
- MANDATORY 2-day paid Training and peer coaching period attendance
- Overtime [paid] is required before or after their shift during peak volumes
- Experience working in a high volume/fast paced call center (virtual call center preferred)
Benefits
- MANTATORY 2-day paid Training and peer coaching period attendance.
- Overtime [paid] is required before or after their shift during peak volumes.
- Preventative medical plan is available through UHC Medical Insurance for all Temporary employees.
Company Overview
Equiniti provides data-driven analytics and trusted advisory services to enhance understanding of ownership. It was founded in 2007, and is headquartered in London, England, GBR, with a workforce of 5001-10000 employees. Its website is https://equiniti.com.