Note: The job is a remote job and is open to candidates in USA. Upstart is a leading AI lending marketplace focused on reducing the cost and complexity of borrowing for Americans. As a Senior Loan Processor for the Auto Onboarding team, you will review and verify auto lending applications, ensuring compliance and efficiency in the lending process while contributing to operational improvements.
Responsibilities
- Review and process auto lending applications with accuracy, efficiency, and adherence to established policies and procedures
- Verify customer income, insurance documentation, payoff quotes, and other application materials to support lending decisions
- Navigate large operational queues independently and prioritize aging or high-priority applications in a fast-paced environment
- Identify discrepancies, workflow gaps, or operational issues and escalate findings to appropriate partners when needed
- Collaborate with teammates and cross-functional partners to support operational improvements, policy updates, and new product launches
- Contribute feedback and insights that help improve customer experience, internal tooling, and process scalability as Upstart’s auto products continue to grow
Skills
- 9+ months of experience in onboarding, loan processing, financial operations, banking operations, insurance operations, or auto lending support roles
- Experience reviewing customer applications, financial documents, or verification materials while adhering to established policies and procedures
- Demonstrated experience meeting productivity and quality performance metrics in a high-volume operational environment
- Experience using case management systems, operational dashboards, or internal tooling to identify discrepancies, exceptions, or processing issues
- Ability to manage multiple priorities and complete application reviews in a queue-based operational environment
- Knowledge of auto lending operations, including auto refinance, indirect auto lending, or secured lending products
- Ability to identify process inefficiencies and contribute recommendations that improve operational workflows or customer experience
- Skills in analyzing application data and supporting documentation to identify abnormalities, inconsistencies, or process gaps
- Experience collaborating with cross-functional teams to support operational changes, escalations, or new product implementations
- Effective communication skills when supporting customers, business partners, and internal stakeholders in a fast-paced environment
Benefits
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
- Health Savings Account contributions from Upstart for eligible plans (US only)
- Income protection benefits, including life insurance and disability coverage for added financial security
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
Company Overview
Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. It was founded in 2012, and is headquartered in San Mateo, California, USA, with a workforce of 1001-5000 employees. Its website is https://upstart.com/about.