Why careerzynith?
careerzynith is a fast‑growing HealthTech pioneer dedicated to reshaping the care industry for the better. Our mission is simple yet powerful: elevate later life for everybody by delivering technology that makes finding, booking, and managing care as effortless as planning a holiday. With a purpose‑driven culture, generous equity, and a hybrid work model, careerzynith offers a vibrant environment where ambitious professionals can thrive while making a real difference in millions of lives.
About the Role
We are seeking an experienced, proactive, and highly motivated Customer Success Manager to lead the relationship lifecycle for our flagship SaaS platform – a sophisticated operating system that helps care providers forecast occupancy, manage enquiries, and optimise finances. Reporting to the Head of Commercial, you will own the end‑to‑end client journey, from onboarding through renewal, while mentoring a growing Customer Success Executive team.
Key Responsibilities
- Strategic Retention & Growth: Design and execute data‑driven strategies that maximise client retention, upsell, and cross‑sell opportunities.
- Contract Negotiations: Lead renewal conversations, discuss pricing, and guide clients toward upgraded packages that deliver additional value.
- Onboarding Excellence: Conduct kickoff meetings, craft detailed onboarding plans, and ensure a smooth transition onto the careerzynith platform.
- Product Expertise & Training: Become the go‑to authority on all aspects of the careerzynith SaaS solution, delivering engaging online training sessions for new and existing users.
- Customer Support & Advocacy: Provide timely assistance via phone and email, champion the customer’s voice internally, and translate feedback into actionable product improvements.
- Issue Resolution: Own bug‑tracking and resolution processes, collaborating closely with engineering to guarantee swift fixes.
- Data‑Driven Insights: Analyse usage data, spot trends, and proactively address potential challenges before they impact the client experience.
- Team Leadership: Mentor and develop the Customer Success Executive team, fostering a culture of continuous learning and high performance.
Problems You’ll Solve
- Driving sustainable revenue growth by turning satisfied clients into long‑term partners.
- Ensuring every new client experiences a frictionless onboarding that sets them up for success.
- Advocating for customers across product, engineering, and sales to shape a roadmap that truly meets market needs.
- Resolving technical issues quickly to maintain high satisfaction scores and minimise churn.
- Empowering clients to extract maximum value from careerzynith’s advanced analytics and automation features.
Who You Are – The Ideal Candidate
- Demonstrated success in a customer‑success or account‑management role within a SaaS environment, with a proven record of managing and expanding client portfolios.
- Hands‑on experience designing and delivering onboarding programmes that accelerate time‑to‑value.
- Exceptional communication skills, both written and verbal, with the ability to translate technical concepts into clear business outcomes.
- Strong organisational talent and a natural leadership style that inspires confidence and collaboration.
- Comfortable working cross‑functionally with Product, Engineering, Sales, Marketing, and Finance teams.
- A self‑starter mindset, meticulous attention to detail, and a passion for data‑driven decision‑making.
Qualifications & Experience
Essential:
- 3+ years of experience in a customer‑success, account‑management, or related client‑facing role.
- Solid understanding of SaaS business models, subscription metrics (ARR, churn, LTV), and renewal processes.
- Proficiency with CRM tools (e.g., Salesforce, HubSpot) and data‑visualisation platforms (e.g., Tableau, Looker).
- Track record of meeting or exceeding retention and expansion targets.
Preferred:
- Experience in the health‑care, elder‑care, or related regulated sectors.
- Background in product management or a strong partnership with product teams.
- Familiarity with AI‑enabled platforms and workflow automation.
- Relevant certifications such as Certified Customer Success Manager (CCSM) or similar.
What We Offer
careerzynith believes that great talent deserves great rewards. While exact figures will be discussed during the interview process, successful candidates can expect:
- Competitive Salary: £38,000 – £50,000, commensurate with experience.
- Generous Equity Package: An EMI share offering that aligns your success with the company’s growth.
- Holiday Entitlement: 26 days of paid leave plus UK bank holidays.
- Hybrid Working: Minimum two core office days per week at our London Bridge hub, with flexibility for remote work.
- Learning & Development: Budget for conferences, courses, and certifications to keep your skills future‑ready.
- Health & Well‑being: Private medical insurance, mental‑health support, and wellness programmes.
- Team Perks: Regular social events, catered lunches, and a vibrant office culture that celebrates diversity.
Culture & Values at careerzynith
Our culture is built on three pillars: mission‑driven impact, collaborative innovation, and inclusive growth. We pride ourselves on a transparent leadership style, where every voice matters and ideas are welcomed from all levels. Our employees consistently rate us 5/5 on employee review platforms, reflecting a workplace where people feel valued, challenged, and empowered.
Career Progression
As an early‑hire at careerzynith, you will have a clear pathway to senior leadership. Success in this role can lead to positions such as Head of Customer Success, Director of Client Services, or even broader commercial leadership roles. We invest heavily in internal mobility, mentorship programmes, and cross‑departmental projects to broaden your skill set.
Application & Interview Process
- Initial Screening: Conversation with our Talent Acquisition Lead to explore your background and motivations.
- Hiring Manager Interview: Deep‑dive discussion on your experience, problem‑solving approach, and cultural fit.
- Practical Assessment: A case‑study or role‑play exercise focused on a real‑world client scenario, conducted with members of the commercial team.
- Executive Interview: Final conversation with the careerzynith Co‑Founder & CEO to align on vision and long‑term goals.
We are committed to a transparent candidate experience. All applicants receive timely updates, and constructive feedback is provided at each stage where applicable.
Join careerzynith Today
If you are passionate about transforming the care sector, love building lasting client relationships, and thrive in a fast‑moving, data‑rich environment, we want to hear from you. Bring your expertise, curiosity, and drive to careerzynith, and help us shape the future of care for millions of families worldwide.