Experienced Patient Account Analyst II - CBO Customer Service - Remote Opportunity at careerzynith

**Job Title:** Experienced Patient Account Analyst II - CBO Customer Service - Remote Opportunity at careerzynith **Job Summary:** careerzynith is seeking an experienced Patient Account Analyst II to join our CBO Customer Service team in a remote work arrangement. As a key member of our team, you will be responsible for performing a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay. You will also be responsible for verifying insurance benefits, contacting patients for necessary information, processing financial assistance applications, and resolving inquiries received pertaining to patient accounts. If you have a passion for delivering exceptional customer service, are highly organized, and have a strong attention to detail, we encourage you to apply for this exciting opportunity. **About careerzynith:** careerzynith is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. Our organization is dedicated to providing high-quality, patient-centered care to our communities. We are committed to fostering a culture of excellence, innovation, and teamwork, and we are seeking like-minded individuals to join our team. **Job Responsibilities:** As a Patient Account Analyst II, you will be responsible for the following duties and responsibilities: * Perform a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay * Verify insurance benefits * Contact patients for necessary information pertaining to registration, billing, and collection * Process financial assistance applications * Resolve inquiries received pertaining to patient accounts * Post payments, adjustments, and denials to patient accounts * Review accounts for outside collection or legal authorization * Work with internal departments to obtain information for external requests, including refunds * Act as a liaison to outside vendors * Review debits, credits, refunds, bad debt, and contractual allowances for accuracy and process as applicable * Reconcile electronic payment remittances * Know and follow all billing regulations and corporate compliance plans * Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve * Always show respect and value for our customers and project an image of professionalism * Independently review assigned reports to ensure goals and deadlines are met * Lockbox reconciliation and reporting * Assist management with training new staff * Obtain prior authorization for scheduled services * Perform other duties as assigned **Requirements:** To be successful in this role, you will need to have the following qualifications and skills: * High school diploma or equivalent * Ability to accurately and independently solve problems by taking a basic skills test and scoring a minimum of 80% * Excellent communication and interpersonal skills * Ability to input and retrieve information from a computer, operate a calculator, fax machine, and copier * Previous experience with computers and office applications * Ability to move about the office and between workstations * Ability to occasionally lift, move, and carry moderately heavy materials * Commitment to exceptional customer service * Strong organizational skills and the ability to multi-task * At least 1 year of experience in medical registration, billing, customer service, or collection * Ability to manage large volumes of work, ability to quickly learn and retain information regarding issues that present themselves * Ability to work in a team environment and be supportive of our department and careerzynith mission and values **Benefits:** careerzynith offers a competitive benefits package, including: * Medical, dental, and vision coverage * Company-paid life insurance * Paid time off * 401(k) retirement plan * Employee assistance program * Employee discounts * Opportunities for career growth and professional development **Work Environment:** As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. You will have access to all the necessary tools and resources to perform your job duties, and you will be part of a team that values collaboration, innovation, and excellence. **How to Apply:** If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity:** careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a culture of inclusion and respect, and we are dedicated to providing a work environment that is free from discrimination and harassment. **Contact Information:** If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you! **Note:** careerzynith is a not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. Our organization is dedicated to providing high-quality, patient-centered care to our communities. We are committed to fostering a culture of excellence, innovation, and teamwork, and we are seeking like-minded individuals to join our team.