At careerzynith, we're not just a company - we're a community that values and empowers our team members to thrive. As a Senior Customer Success Manager, you'll be part of a small but growing team that's passionate about delivering exceptional customer experiences and driving business growth. If you're a seasoned professional with a knack for building strong relationships, a talent for communication, and a passion for innovation, we want to hear from you!
**About careerzynith**
careerzynith is a leading innovator in the SAP Procure to Pay Solutions space, with over 40 million invoices processed worldwide. With 25 years of experience and 1,200 installations in 60 countries, we've established ourselves as a trusted partner for businesses seeking to increase efficiency, data accuracy, and mitigate risk. Our expertise extends beyond software solutions, as we develop and integrate our products to provide a unified and cohesive approach.
Our SAP-integrated software for intelligent data capture, workflow automation, and document management enables businesses to digitize their processes, saving time and money. With industry-agnostic best practice solutions, we configure workflows to resolve problems digitally, making us a go-to partner for Fortune 500 companies. Our commitment to quality and customer satisfaction has earned us a reputation as a strategic partner, with customers working with us for 10+ years.
**Our Culture**
At careerzynith, we're proud of our dynamic and young team, which is passionate about delivering exceptional customer experiences. We believe in empowering our team members to learn new skills, work with amazing customers, and make a lasting impact. Our 12 offices and 90+ consultants, all experts in their field, make us the perfect ally for businesses seeking to start their digital transformation journey.
**Job Description**
As a Senior Customer Success Manager, you'll play a critical role in promoting our products and growing customer relationships. You'll support our customers as they transition from sales prospects to active users, leveraging your expertise in building customer relationships, communication, and problem-solving. This is an ideal opportunity for someone with a proven track record in customer-facing roles, excellent communication skills, and the ability to represent a growing company.
**Responsibilities**
* Regularly check in with customers to develop an open communication line, ensuring concerns are promptly heard and addressed
* Present and demonstrate our solutions to customers, showcasing the value of our products
* Coordinate sales efforts for services and license revenues, driving product value and growth
* Prepare and submit sales contracts, ensuring seamless transactions
* Develop trusted advisor relationships with executive sponsors, providing strategic guidance and support
* Prepare weekly and monthly reports, tracking key performance indicators and customer success metrics
**Schedule**
* Monday – Friday (Part-time/Full-time)
* 30-40 hours per week
* Remote/Hybrid/in-office
**Additional Information**
* US work authorization required
* careerzynith is unable to honor OPT-EAD, H1B, and TN
* Comprehensive benefits package, including:
+ 401(k)
+ Medical, Dental, Vision, and Life insurance
+ Paid time off
**What Makes This Position So Great?**
* Work with brand-new state-of-the-art technology, incorporating artificial intelligence and machine learning
* Join a young and dynamic team that's passionate about innovation and customer success
* Learn new skills and work with amazing customers, making a lasting impact on their businesses
**Why Join careerzynith?**
* Be part of a community that values and empowers its team members
* Work with a leading innovator in the SAP Procure to Pay Solutions space
* Enjoy a comprehensive benefits package and competitive compensation
* Have opportunities for career growth and professional development
**How to Apply**
If you're ready to join a dynamic team and make a lasting impact, we want to hear from you! Please submit your application through our website: [insert link]. We look forward to reviewing your application and discussing this exciting opportunity with you.
**Confidentiality**
All applications will be kept confidential according to EEO guidelines. We're an equal opportunities employer, committed to diversity and inclusion.
**Apply Now!**
Don't miss this chance to join careerzynith's dynamic team and make a lasting impact. Apply today and take the first step towards a rewarding career with a leading innovator in the SAP Procure to Pay Solutions space.